Intake Process
At The Glow Centre, we are committed to providing personalised and effective psychological support. Our intake process is designed to ensure that each client is matched with the most suitable clinician to meet their individual needs. Here's how it works:
1. Initial contact or referral
Phone Call: When you call us, our friendly reception team will gather basic information about your concerns and contact details. This information will be forwarded to our Intakes Team.
Referral: If you are referred by a doctor or another professional, we will receive your referral directly and proceed with the intake process.
2. Intakes team consultation with you
Our Intakes Team:
Our Director/Principal Clinical Psychologist Melissa
Our highly experienced Practice Manager Kelly
​Once we have received your enquiry or referral, Melissa or Kelly will contact you to discuss your needs. This brief conversation (approximately 15 minutes) helps us match you with our most appropriate psychologist. It also helps us to assess whether our practice is the best fit for your needs, and if not, we will advise you at this point, and aim to provide you with suggestions for alternative services that may be more suitable.
3. Matching you with your psychologist
Whilst you are free to choose your preferred psychologist at The Glow Centre, our matching process aims to ensure better outcomes. Should you wish to choose your own psychologist please be mindful that not all of our psychologists work with all issues, and have different capacity to take on new clients at different times.
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Based on our intake consultation, we will match you with a psychologist who best fits your needs, and schedule your first 5-6 appointments.
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Why do we ask you to book 5-6 appointments upfront?
Our policy is to book a series of sessions upfront to get you off to a strong start. Research tells us that getting off to a strong start with regular appointments helps to maintain consistency and leads to improved outcomes. Our psychologists also book out quickly, so pre-booking ensures continued availability.
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When matching you to a psychologist our Intakes Team will take into consideration the following:
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Your presenting issues, concerns, problems or symptoms
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Your age
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Your day and time preference
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Psychologist availability and capacity to take on new clients
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Psychologist expertise and scope of practice (ie the types of problems and issues they are trained to treat)
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Personality and style of the psychologist.
Our matches have a very high success rate but occasionally there will be a mismatch. Please let your psychologist know if you do not “click” with them, or would prefer to try a different treatment approach. If you do not feel comfortable doing this, you are encouraged to advise the Intakes Team.
4. Intake email and questionnaires
Following your conversation with our Intakes Team, you will receive a “welcome email” containing:
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Client Intake Form: To collect detailed personal and medical information
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Consent Forms: To ensure you understand and agree to our privacy and treatment policies
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Questionnaires: To assess your current concerns and treatment goals.
These forms are to be completed online before your first session.
5. Submission of additional documents
If applicable, please forward any relevant referrals or supporting documents to assist us in understanding your history and needs.
6. First appointment
Your journey begins with the initial session, where you will meet your assigned clinician. Together, you will discuss your concerns in detail and develop a tailored treatment plan to guide your therapy.
We carefully consider each referral and enquiry to ensure our services are the right fit for a client’s needs and that we can provide the appropriate support. Our aim is to provide ethical, high-quality care within the scope of our practice and the capacity of our team.