Just as every client is unique, so too are psychology practices. Each practice has its own approach, values, and areas of focus. At The Glow Centre, our work goes beyond supportive counselling. We are a team of clinicians who use evidence-based therapies — approaches that have been scientifically tested and shown to create meaningful change. Our psychologists draw on well-researched frameworks tailored to each client’s goals.

Psychologists differ in the types of concerns they work with, therapeutic methods, and treatment goals. At The Glow Centre, we are results-driven — meaning we work collaboratively with clients to set clear goals, build practical skills, and track progress over time. We believe therapy should lead to real improvements in wellbeing, relationships, and daily functioning. If you’re seeking therapy that is structured, skills-based, and designed to create lasting change, our team may be a good fit for you.

At The Glow Centre, all of our clinicians share a passion for helping people find their glow.

We all work with common issues such as anxiety, depression and stress. In addition, each of our clinicians has their own areas of special interest, training and experience.

We note on our clinician profiles if they are taking new clients. Take a look HERE.

Our intake team members are trained to match you with the clinician best suited for you, based on your age, availability, and the specific issues you are struggling with.

If your doctor has recommended that you see a particular clinician who is not available to take new clients, our intake team will assist in matching you with a clinician who has similar experience in the issue you are needing help with.

Each clinician has different wait times, depending on their case load and commitments.

Our clinicians can only take on a certain amount of clients at a time. This is because we want to enable our current clients to get the most out of therapy, and a big part of that is being able to book in enough regular appointments with their therapist in order to meet their goals.

Clinician availability is reviewed regularly.

At times, we receive quite a large number of referrals to our practice and often this can create longer than usual wait times.

The Glow Centre does not offer emergency support or crisis counselling.

Persons in emergency crisis or at risk to themselves should present to the Emergency Department of their local hospital or consult their medical practitioner.

To maintain the highest standards of confidentiality and ensure that we begin our therapeutic relationship directly and respectfully, we kindly ask that all new client booking enquiries be made by the client themselves.

We understand that family members or partners may wish to assist, but it is important that initial contact comes from the individual seeking support. This allows us to uphold privacy, foster autonomy, and ensure that the client is ready and willing to engage in the process.

Exception: If the prospective client is a young person under the care of a parent or legal guardian, we welcome initial contact from the parent or carer on their behalf.

It is difficult for us to provide exact dates. We can provide an estimated time frame based on calendar bookings, however, we are not always able to predict when therapists' calendars will open up again. It depends on when current clients will be discharged. Our clinicians keep a close eye on their caseloads and provide updates to our intake team on their upcoming availability.

As much as we would love to book you in to see someone, it is just not good practice to fit someone into an already full caseload as you will not be afforded continuity of care, which is very important in therapy. If you only require one appointment, it may be more helpful to source crisis or short-term counselling from one of the services listed HERE.

We see clients from Monday to Thursday (each individual clinician will consult on some or all of these days), by appointment only.

Consulting times vary per clinician, but generally from 9:00am to approximately 3:30pm.

Selected clinicians may have a small number of late afternoon appointments, however, these appointments may not be available to new clients for some time.

We recommend considering whether you can arrange for temporary adjustments to be made to your schedule for the course of your therapy treatment. If your mental health concerns are interfering with work or study, taking time out to work on them can be beneficial in the long run.

We see clients aged 14 years and over (some clinicians may see clients older than this).

We note on our clinician profiles from what age they each see. Take a look at our clinician profiles HERE.

When seeing younger clients, it is usual clinical practice for the clinician to spend the majority of the session with the young person, however, parental involvement is a crucial part of treatment.

Involvement may include attending part of some sessions, and may also include parent/carer-only sessions. The clinician will discuss parent/carer involvement with the young person and their parent/carer at the initial session.

We deeply value collaboration with parents and carers, your support makes a meaningful difference in the progress and wellbeing of the young people we work with. Parent/carer understanding, patience, and encouragement are vital in helping your young person feel safe, heard, and empowered as they navigate their challenges. If parents/carers would like more time to discuss issues relating to the client, we encourage you to discuss booking a parent/carer appointment with the client's clinician (subject to the client consent).

Parent/carer sessions are billed at the standard session rate for the clinician. Medicare rebates apply for up to 2 parent/carer sessions per calendar year, which are counted towards the client's maximum 10 rebate claims allowed per calendar year.

No, we do not offer couples counselling.

To maintain ethical boundaries, our psychologists do not treat clients who know each other (e.g. family, partners, friends). This helps preserve confidentiality and objectivity.

If your psychologist becomes aware of a potential dual relationship (for example, if your psychologist has another role or relationship that overlaps with your care, or is treating someone you know), they may need to refer you to another practitioner to protect you from any possible negative effects. If this occurs, your psychologist will discuss it with you openly and take reasonable, practical steps to link you with a different practitioner who can provide ongoing support.

We do not offer these assessments at The Glow Centre.

Your initial session is 50-60 minutes.

Subsequent sessions are 50 minutes.

Our clinicians dedicate additional time following the initial session for treatment planning (including collaboration with other practitioners/specialists where appropriate).

Initial session (50-60 minutes): time spent getting to know you and your goals for therapy, and making a treatment plan to reach those goals.

​

Subsequent sessions (50 minutes): we will explore your thoughts and feelings, work towards understanding and addressing any challenges you may be facing, and developing strategies to help you achieve your therapy goals.

Therapy services are tailored to each individual’s needs. The optimal frequency of sessions will be discussed with you at your initial appointment with your clinician.

We provide an individualised service to all clients thus the number of therapy sessions will vary according to your needs. This will be discussed with you at your first session with your clinician.

Making an initial appointment to see a therapist, whether it’s your first time or your tenth, takes courage, so the first thing to do is give yourself credit for taking this important step. A few more things you can do to prepare for your first session include:

- Block out time before and after your session. Taking some time to reflect and focus before your session will help you get into a reflective space and get the most out of your session. Big emotions might be evoked during your session, so having time to calm down and recalibrate after your session, before going back to work/school/family life, is also important.

- Think about what you want to achieve. Perhaps write down your reasons for seeking help. Bring them along to your session.

- Don’t be afraid to ask questions. Your first session will probably involve your clinician asking lots of questions of you. It is equally important that you ask questions of us, to ensure you feel comfortable and confident going forward.

- Make sure you complete the intake that will be emailed to you at the time of booking your appointment. Our clinicians like to have a bit of background prior to your first session. Having the intake completed prior to your initial session also means less time filling paperwork in when you arrive, and more time getting into the issues that have brought you to us.

We understand that this can happen at times, and we ask that you contact us to let us know that you will be late. Your appointment will still finish at the scheduled time as your clinician will need to keep to their calendar schedule so that the remainder of their work day continues as planned.

The Glow Centre is a private practice, you can find out about our fees HERE.

Please see our Fees and Rebates page for more information.