Management and Client Relations Team
Our Client Relations Team pride themselves in providing a professional, thoughtful and welcoming experience to our clients. The team work hard behind the scenes to ensure that the practice not only runs smoothly, but feels calm and comfortable for our clients and staff. We are friendly, caring and understanding, and we look forward to being the first point of contact that you have with The Glow Centre.
Kelly
Practice Manager
"Only when we are brave enough to explore the darkness will we discover the infinite power of our light" - Brené Brown
Kelly is our thoughtful and caring Practice Manager. She is a compassionate, organised and resourceful professional who holds over two decades of experience in administration, management and customer service.
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Kelly works closely with our director, Melissa Kent, to ensure all systems, processes and procedures are in place for the optimal running of the practice. She handles new client intakes and supports our amazing clinicians by managing their calendars and workloads, so that they can focus on looking after our wonderful clients.
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Kelly is a long-term employee, having joined the team in 2018 and over the years, has supported Melissa and the team with the continued growth of the practice.
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Kelly genuinely enjoy the positive impact that the team have on our clients' lives as a result of their therapy journey at The Glow Centre.​
Let's get to know Kelly
Q. What do you like about your job?
A. As cliché as it may sound, I enjoy being part of our client’s therapy journey. It takes courage to reach out for mental health assistance, and I really respect that. That’s why I strive to make the client experience a positive and meaningful one, right from the first enquiry phone call or email. I also feel really lucky to be part of a team of genuinely wonderful people, all of whom are here because they want to be, and they want to see their clients make meaningful change in their lives. We all enjoy each other’s company and having a laugh.
Q. How long have you worked at The Glow Centre?
A. I joined the team in 2018, back when we were known as Melissa Kent Psychology. I’ll be celebrating my 7 year work anniversary in November!
Q. Do you use psychology strategies in your everyday life?
A. Yep! I’m big on mindfulness. My go-to when I’m feeling anxious is to practice mindful breathing or do a body scan. It makes me feel more calm and clears my mind.
Q. Favourite food?
A. I can never commit to a favourite anything (ask anyone at the practice about my indecisiveness!). But I do love pizza, sushi and chocolate. And not technically food, but I love good coffee.
Q. Do you have any pets?
A. I have two rescue cats who provide loads of comedy value with their antics, and I wouldn’t have it any other way. I’m always trying to convince my family that we should get a third cat…
Q. What do you like to do in your spare time?
A. I love plants and enjoy wandering around nurseries - it's so calming. I also love vintage shopping, live music, true crime podcasts, and interior decorating.
Ella
Receptionist
"Trust the timing of your life"
Ella has long been drawn to supporting people with their mental health. Her first experience in the field was working in equine therapy, assisting children through a unique and healing process. This early work not only deepened her passion for helping others but also gave her valuable insight into resilience and personal growth.
Ella enjoys contributing to contributing to our warm, respectful, and client-focused care, while supporting both our clients and the team.
Let's get to know Ella
Q. Do you use psychology strategies in your everyday life?
A. Yes, I have experience with equine therapy and I now use strategies I've learned to help me overcome issues that pop up in my life.
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Q. Favourite food?
​Italian and seafood, put the 2 together and I’m in heaven!
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Q. Do you have any pets?
​I have lots of pets. My horse, Ruby has given me so much strength and courage. And my dogs Dusty, Tilly and Trevor, who love me unconditionally.
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Q. What do you like to do in your spare time?
I love just sitting in the paddock and talking to my horse. Being outside in the fresh air is where I belong. I love spending time with the dogs. I also have a nephew, who I adore, so any time spent with him is cherished.
Shane
Operations Manager (offsite)
You likely won't see Shane around the practice, but he is working hard behind the scenes as our Operations Manager. Shane holds a Master of Business Administration and a Bachelor of Business.
Shane has extensive experience in marketing and project management, in both the private and retail sectors. He is involved in strategic decision making and planning at The Glow Centre, working closely with our director, Melissa and practice manager, Kelly.
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Shane loves that we strive to look after our clients and he strongly believes that if you have the chance to make people happy, then just do it. We know that sometimes people struggle silently, and your kindness may just make their day a bit better.
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Shane enjoys spending his spare time making memories with his wife and kids, as well as competing in as many triathlons and Ironman competitions as he can, and drinking good coffee.