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Management and Client Relations Team

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Practice Manager

Intake Officer

Client Relations Team

"Only when we are brave enough to explore the darkness will we discover the infinite power of our light"

Brené Brown

Hi there, I am the Practice Manager at The Glow Centre. I joined the team in 2018 as a Client Relations Team member, when the practice was known as Melissa Kent Psychology. Over the years, I have supported Melissa and the team with the continued growth of the practice, including assisting with the planning and design of our beautiful new practice fit-out and move in 2020.


I work closely with Melissa and our Operations Manager, Shane, to ensure all systems, processes and procedures are in place for the optimal running of the practice. I also support our amazing clinicians by managing their calendars and workloads, so that they can focus on looking after our wonderful clients.

I have over 20 years' experience in administration, including allied health, and I excellent organisational skills and a calm, competent presence to the administration side of our very busy practice. 

I genuinely enjoy the positive impact that the team have on our clients' lives as a result of their therapy journey at The Glow Centre.

​I love that everyone who works at The Glow Centre is client focused.  From our admin staff to our clinical staff, we strive to provide a safe and comfortable space for our clients to visit,  where they can put themselves first and make positive changes to their lives.

About me as a person

I enjoy getting out and about in our beautiful city and spending time with my husband, daughter and pets. I love a good coffee and checking out new cafes. I love travelling, live music, true crime podcasts, and I have a keen interest in interior decorating.




Client Relations Team

"What we think to be our greatest weakness can sometimes be our biggest strength"

Sarah J Maas

I am part of our Client Relations Team, you will see me in the practice on Mondays, Tuesdays and Thursdays. 

Coming from a customer service background, I understand the importance of ongoing client relationships.  I have a passion for psychology, which I am currently studying at university.

I love the warm and homey environment of The Glow Centre and our team, and being able to provide a safe space for clients to enter.

About me as a person

I enjoy going out to music gigs, finding new specialty coffee shops, adventuring up mountains and spending time with my rescue kittens.

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Operations Manager

You likely won't see me around the practice, but I am working hard behind the scenes as our Operations Manager. I hold a Master of Business Administration and a Bachelor of Business. I have extensive experience in marketing and project management, in both the private and retail sectors.  I am involved in strategic decision making and planning at The Glow Centre, working closely with our director, Melissa and practice manager, Kelly. 

I love that we strive to look after our clients.  I believe that if you have the chance to make people happy, then just do it.  We know that sometimes people struggle silently, and your kindness may just make their day a bit better.

About me as a person

I am a proud father of two children and spend most of my spare time with them, as well as competing in triathlons and Ironman competitions and drinking good coffee.

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