About our fees:
The Glow Centre is a private practice, we do not bulk bill.
Payment is required at the time of consultation.
The current Australian Psychological Society (APS) recommended fee is $267 per hour.
Saturday appointments attract a $20 surcharge.
Medicare rebates are only claimable after the full session fee is paid.
Medicare rebates are not claimable for late cancellation and non-attendance fees.
Letter and report fees
About letter and report fees:
Letters and reports are only available to existing clients.
Fees for letters and reports include GST.
We have developed this fee policy in recognition of the significant time and preparation that goes into preparing such reports, and it has been benchmarked to the equivalent of an hour of clinical time or part thereof.
We are unable to provide medical certificates, please contact your GP or specialist for such requests.
We do not offer single sessions to new clients for the purposes of obtaining letters for employers, school/uni, third parties or legal purposes.
About Medicare rebates
All psychologists and mental health social workers at The Glow Centre are registered with Medicare. Clients must see their GP, psychiatrist or paediatrician to obtain a referral letter to receive Medicare rebates.
With a valid referral, clients may be eligible for a rebate from Medicare for part of the session fee, which is processed after the full payment is made by the client. Rebates are set by Medicare.
More information about referrals can be found on our For Referrers page.
How many rebates you can claim and when to go back to see your doctor
The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December) if approved for and referred by your doctor:
10 x individual sessions
10 x individual additional COVID sessions (available from 9 October 2020 until 31 December 2022)
If you have claimed rebates for mental health services elsewhere within the calendar year, those will count towards your maximum amount of claimable sessions. For example, if you have seen a mental health professional (psychologist, social worker, etc) and claimed 6 rebates in the current calendar year, these will count towards your maximum of 20 claimable sessions. Please let us know how many you have claimed some sessions already, so that we can make note on our records.
The initiative stipulates that doctors refer for courses of treatment, meaning that all 20 sessions are not able to be referred for at once.
See our table below outlining the referral process and when you need to go back to your doctor for a new referral letter.
More information about the Australian Government Better Access Initiative
can be found HERE
Click HERE to read the Better Access
Click HERE to read the MBS additional 10 session
If you have an eating disorder treatment and management plan, you may be eligible for Medicare rebates for up to 40 eating disorder psychological treatment (EDPT) sessions in a 12-month period. These are referred for 10 sessions at a time, with a requirement for a GP and specialist review at the end of 20 sessions.
The referring practitioner is responsible for determining that a patient is eligible for an EDPT and therefore eating disorder psychological treatment sessions. These items do not apply to services provided to admitted (in-hospital) patients. They also do not apply to psychology sessions where an eating disorder is not being treated.
The structure of these plans differ from the above Better Access Initiative in some ways:
Click HERE to read the eating disorders
quick reference guide
Eating disorder treatment plans
Private health fund rebates
The Glow Centre does not process private health claims on behalf of clients.
To claim your sessions on your private health, we will provide you with a receipt for payment which you can submit to your health fund.
Individuals and families with private health cover may be able to claim rebates for psychology and social work.
We recommend that you check with your health fund before attending your session to ensure that you have appropriate cover, as individual cover and funds have different policies and limits.
The Glow Centre’s cancellation policy was developed with the awareness that when appointments are booked, the clinician reserves this time especially for you. Cancellation also refers to rescheduling of appointments.
We ask that in choosing to be a client of our service you commit to contacting us with 48 hours’ notice if you need to cancel / reschedule an appointment, or you accept responsibility for payment of the cancellation fee.
We require 48 hours’ notice to cancel or reschedule a session without incurring any extra fees.
Between 24 - 48 hours notice given:
$50 fee payable
Less than 24 hours notice given:
Full fee payable
Why we have a cancellation policy
A late cancelled appointment or non-attendance is a loss to three people:
the client who is delaying their therapy process
another client who has been on the waiting list
the clinician who spent time preparing for the session
We also appreciate your understanding that we, as a private practice, are unable to absorb these costs.
How to cancel or reschedule an appointment
There are several ways you can contact us to cancel or reschedule at any time:
Call us on 3184 2559 at any time, leave a message if lines are busy or you are calling outside reception hours
Email us at firstname.lastname@example.org
Reply to the SMS reminder text
As there are multiple options for you to notify us, the responsibility rests on you to ensure contact is made. Unsuccessful attempts to contact us are insufficient, for example, if you phone us and are unable to connect or leave a message, you must make contact via an alternate means.
Courtesy appointment reminders
You will receive a reminder email and SMS text message 3 days prior to your appointment. These reminders are a courtesy and not guaranteed to be sent due to unforeseen transmission issues. Reminders do not replace your responsibility to keep the appointment or provide sufficient notice to cancel or reschedule. and they do not replace the responsibility of the client to advise of their inability to attend.
When does the cancellation fee apply?
Where adequate notice is provided (more than 48 hours), no fee will be charged.
Where inadequate notice is provided (48 hours or less), cancellation fees will be charged.
We understand that genuine emergencies happen on occasion, which you could not foresee, in these cases the fee may be waived at our discretion. However, you will be responsible for paying the fee in non-emergency situations.
Rescheduling your appointment does not negate the requirement to pay a cancellation fee.
We can not guarantee that your clinician will have availability to reschedule your appointment.
Fees for cancellation/rescheduling/non-attendance are not claimable with Medicare.
All outstanding fees must be paid prior to further appointments being scheduled.
If you are late for an appointment, you will be seen as soon as possible, though your session duration may be shortened in length.
The Glow Centre reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance. This does include changing an existing face-to-face appointment to a video session.