Notepad on Desk
 

Session fees

About our fees:

  • The Glow Centre is a private practice, we do not bulk bill.

  • Payment is required at the time of consultation. 

  • The current Australian Psychological Society (APS) recommended fee is $267 per hour.

  • Saturday appointments attract a $20 surcharge.

  • Medicare rebates are only claimable after the full session fee is paid.

  • Medicare rebates are not claimable for late cancellation and non-attendance fees.

 

Letter and report fees

About letter and report fees:

  • Letters and reports are only available to existing clients.

  • Fees for letters and reports include GST.

  • We have developed this fee policy in recognition of the significant time and preparation that goes into preparing such reports, and it has been benchmarked to the equivalent of an hour of clinical time or part thereof.

  • We are unable to provide medical certificates, please contact your GP or specialist for such requests.

  • We do not offer single sessions to new clients for the purposes of obtaining letters for employers, school/uni, third parties or legal purposes. 

About Medicare rebates

All psychologists and mental health social workers at The Glow Centre are registered with Medicare.  Clients must see their GP, psychiatrist or paediatrician to obtain a referral letter to receive Medicare rebates.

With a valid referral, clients may be eligible for a rebate from Medicare for part of the session fee, which is processed after the full payment is made by the client.  Rebates are set by Medicare.

More information about referrals can be found on our For Referrers page.

How many rebates you can claim and when to go back to see your doctor 

The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December) if approved for and referred by your doctor:

  • 10 x individual sessions

  • 10 x individual additional COVID sessions (available from 9 October 2020 until 31 December 2022)

Please note:

If you have claimed rebates for mental health services elsewhere within the calendar year, those will count towards your maximum amount of claimable sessions.  For example, if you have seen a mental health professional (psychologist, social worker, etc) and claimed 6 rebates in the current calendar year, these will count towards your maximum of 20 claimable sessions.  Please let us know how many you have claimed some sessions already, so that we can make note on our records.  

The initiative stipulates that doctors refer for courses of treatment, meaning that all 20 sessions are not able to be referred for at once. 

See our table below outlining the referral process and when you need to go back to your doctor for a new referral letter.

UPDATE DEC21 Referrals and Medicare rebates website.png

Fact sheets

More information about the Australian Government Better Access Initiative

can be found HERE

Click HERE to read the Better Access

fact sheet

Click HERE to read the MBS additional 10 session

fact sheet

 

If you have an eating disorder treatment and management plan, you may be eligible for Medicare rebates for up to 40 eating disorder psychological treatment (EDPT) sessions in a 12-month period.  These are referred for 10 sessions at a time, with a requirement for a GP and specialist review at the end of 20 sessions.

The referring practitioner is responsible for determining that a patient is eligible for an EDPT and therefore eating disorder psychological treatment sessions. These items do not apply to services provided to admitted (in-hospital) patients.  They also do not apply to psychology sessions where an eating disorder is not being treated.

The structure of these plans differ from the above Better Access Initiative in some ways: 

Fact sheets

Click HERE to read the eating disorders 

quick reference guide

 

Eating disorder treatment plans

EDPT Referrals and Medicare rebates website.png
 

Private health fund rebates

The Glow Centre does not process private health claims on behalf of clients.

 

To claim your sessions on your private health, we will provide you with a receipt for payment which you can submit to your health fund.

Individuals and families with private health cover may be able to claim rebates for psychology and social work.

 

We recommend that you check with your health fund before attending your session to ensure that you have appropriate cover, as individual cover and funds have different policies and limits.

 

Cancellation policy

The Glow Centre’s cancellation policy was developed with the awareness that when appointments are booked, the clinician reserves this time especially for you. Cancellation also refers to rescheduling of appointments.

We ask that in choosing to be a client of our service you commit to contacting us with 48 hours’ notice if you need to cancel / reschedule an appointment, or you accept responsibility for payment of the cancellation fee.

OUR POLICY

We require 48 hours’ notice to cancel or reschedule a session without incurring any extra fees.

FEES CHARGED

Between 24 - 48 hours notice given:

$50 fee payable

Less than 24 hours notice given:

Full fee payable

Why we have a cancellation policy

A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process

  2. another client who has been on the waiting list

  3. the clinician who spent time preparing for the session

 

We also appreciate your understanding that we, as a private practice, are unable to absorb these costs.

How to cancel or reschedule an appointment

There are several ways you can contact us to cancel or reschedule at any time:

  • Call us on 3184 2559 at any time, leave a message if lines are busy or you are calling outside reception hours

  • Email us at info@glowcentre.com.au

  • Reply to the SMS reminder text

As there are multiple options for you to notify us, the responsibility rests on you to ensure contact is made.  Unsuccessful attempts to contact us are insufficient, for example, if you phone us and are unable to connect or leave a message, you must make contact via an alternate means. 

Courtesy appointment reminders

You will receive a reminder email and SMS text message 3 days prior to your appointment.  These reminders are a courtesy and not guaranteed to be sent due to unforeseen transmission issues.  Reminders do not replace your responsibility to keep the appointment or provide sufficient notice to cancel or reschedule. and they do not replace the responsibility of the client to advise of their inability to attend.

When does the cancellation fee apply?

Where adequate notice is provided (more than 48 hours), no fee will be charged.

Where inadequate notice is provided (48 hours or less), cancellation fees will be charged.

Emergencies

We understand that genuine emergencies happen on occasion, which you could not foresee, in these cases the fee may be waived at our discretion. However, you will be responsible for paying the fee in non-emergency situations.

Rescheduling

Rescheduling your appointment does not negate the requirement to pay a cancellation fee.

We can not guarantee that your clinician will have availability to reschedule your appointment.

 

Rebate claims

Fees for cancellation/rescheduling/non-attendance are not claimable with Medicare.

Future Appointments

All outstanding fees must be paid prior to further appointments being scheduled.

Late arrivals

If you are late for an appointment, you will be seen as soon as possible, though your session duration may be shortened in length.

Unforeseen circumstances

The Glow Centre reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance. This does include changing an existing face-to-face appointment to a video session.