Session fees

Succulent Plant and Binder Clips

The Glow Centre is a private practice, we do not bulk bill. 

Payment is required at the time of consultation. 

The current Australian Psychological Society (APS) recommended fee is $267 per hour.

*Saturday appointments attract a $20 surcharge

Clinical Psychologist

Initial session $259.00*

Medicare rebate $129.55

Out of pocket $129.45

Subsequent session $239.00*

Medicare rebate $129.55

Out of pocket $109.45

Psychologist

Initial session $215.00*

Medicare rebate $88.25

Out of pocket $126.75

Subsequent session $195.00*

Medicare rebate $88.25

Out of pocket $106.75

Senior Mental Health Social Worker

Initial session $205.00

Medicare rebate $77.10

Out of pocket $127.70

Subsequent session $185.00

Medicare rebate $77.10

Out of pocket $107.20

$215

$205

Other types of funding accepted

National Disability Insurance Scheme (NDIS)

We accept NDIS clients who are:

Plan managed 

Self managed 

The current NDIS funded amounts are:

Psychologist $214.41

Mental Health Social Worker $193.99

Billing

  • Plan managed clients: invoice sent direct to plan manager for payment

  • Self managed clients: Client pays for session and is reimbursed from NDIS

Please advise our Client Relations Team if you are NDIS funded, to ensure that we book you with a suitable clinician and arrange for you to complete the relevant intake forms.

How many rebates you can claim

The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December):

  • 10 x individual sessions

  • 10 x individual additional COVID sessions (available from 9 October 2020 until 30 June 2022)

The initiative stipulates that doctors refer for courses of treatment, meaning that all 20 sessions are not able to be referred for at once. 

See our table below outlining the referral process and when you need to go back to your doctor for a new referral letter.

 

Medicare Rebates

All our clinicians are registered Medicare providers. 

With a valid referral, clients may be eligible for a rebate from Medicare for part of the session fee, which is processed after the full payment is made by the client.  Rebates are set by Medicare.

All psychologists and mental health social workers at The Glow Centre are registered with Medicare.  Clients must see their GP, psychiatrist or paediatrician to obtain a referral to receive Medicare rebates. 

Referrals and Medicare rebates website.png

More information about the Australian Government Better Access Initiative

can be found HERE

Click HERE to read the Better Access

fact sheet

Click HERE to read the MBS additional 10 session

fact sheet

 

Eating disorder treatment plans

If you have an eating disorder treatment and management plan, you may be eligible for Medicare rebates for up to 40 eating disorder psychological treatment (EDPT) sessions in a 12-month period.

The referring practitioner is responsible for determining that a patient is eligible for an EDPT and therefore eating disorder psychological treatment sessions. These items do not apply to services provided to admitted (in-hospital) patients.  They also do not apply to psychology sessions where an eating disorder is not being treated.

The structure of these plans differ from the above Better Access Initiative in some ways: 

EDPT Referrals and Medicare rebates website.png

Click HERE to read the eating disorders 

quick reference guide

 

Private health fund rebates

The Glow Centre does not process private health claims on behalf of clients. To claim your sessions on your private health, we will provide you with a receipt for payment which you can submit to your health fund.

Individuals and families with private health cover may be able to claim rebates for psychology and social work. 

We recommend that you check with your health fund before attending your session to ensure that you have appropriate cover, as individual cover and funds have different policies and limits.

 

Fees for letters and reports

Existing clients

Letters and reports attract a preparation fee. 

We have developed this policy in recognition of the significant time and preparation that goes into preparing such reports, and it has been benchmarked to the equivalent of an hour of clinical time or part thereof.

All reports and letters are prepared within 1 – 2 weeks from date of request.

New clients

We are unable to offer single sessions for the purposes of obtaining letters for employers, school/uni, third parties or legal purposes. 

General letter or report $99 including GST

Applies to reports or letters such as the following:

  • Request for special consideration (supporting letter) for school/university

  • Report/correspondence for distance education applications/reviews

  • Report/correspondence for workplace issues/professional registration bodies

  • Summary of therapy for psychiatrist/paediatrician/other allied health professional/school (outside of usual Medicare reporting requirements)

Comprehensive report $198 including GST

Applies to reports or letters such as the following:

  • Access request for NDIS

  • Supporting documentation for NDIS application

  • Report for NDIS review

  • Supporting documentation for Centrelink DSP application

 

Cancellation policy

The Glow Centre’s cancellation policy was developed with the awareness that when appointments are booked, the clinician reserves this time especially for you.  This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment.  

CANCELLATION POLICY

We require 48 hours’ notice to reschedule or cancel a session without incurring any extra fees.

Why we have a cancellation policy

A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process,

  2. another client who has been on the waiting list to see the clinician urgently,

  3. the clinician who spent time preparing for the session.

 

Courtesy appointment reminders

You will receive a reminder email and SMS text message 3 days prior to your appointment.  These reminders are a courtesy and not guaranteed to be sent due to unforeseen transmission issues.  Reminders do not replace your responsibility to keep the appointment or provide sufficient notice to cancel or reschedule.

 

How to cancel or reschedule an appointment

 

There are several ways you can contact us to cancel or reschedule:

  • Call us on 3184 2559 at any time, leave a message if lines are busy or you are calling outside reception hours.

  • Email us at info@glowcentre.com.au

  • Reply to the SMS reminder text

 

There are multiple options for you to notify us and the responsibility rests on you to ensure contact is made.  Unsuccessful attempts to contact us are insufficient, for example, if you phone us and are unable to connect or leave a message, you must make contact via an alternate means. 

 

When does the cancellation fee apply?

Where adequate notice is provided (more than 48 hours), no fee will be charged.

Where inadequate notice is provided (48 hours or less), the following fees apply:

Less than 48 hours’ notice = $50 fee

Less than 24 hours’ notice or non-attendance = FULL SESSION FEE

We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.  If you are feeling unwell and do not want to pass on any illness, we can simply adjust your appointment to a video session. This way you avoid a possible late cancellation fee.

Video sessions should be treated as regular in office sessions. If you are late connecting for the session, are unable to talk at our scheduled time, your device battery is flat, you are unable to access a confidential place to talk, or any other variable that would have you not be able to attend our session, please know that you will be charged for the session. Please make the necessary arrangements you need to be available and present for your scheduled session.

Non-attendance and Late Cancellation fees are not claimable with Medicare.

Future Appointments

All outstanding fees must be paid prior to further appointments being scheduled.

Late arrivals

If you are late for an appointment, you will be seen as soon as possible, though your session duration may be shortened in length.

Unforeseen circumstances

The Glow Centre reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance. This does include changing an existing face-to-face appointment to a video session.