Fees are current from 1st July 2024.
​The 2023-2024 Australian Psychological Society (APS) recommended fee for 46-60 minute session is $300.
Fees and payment
Fees are current from 1st July 2024.​ Our fees are below the recommended 2024-2025 Australian Psychological Society (APS) fee of $311 for 46-60 minute session.
Fees for our DBT program can be found on our GlowDBT website.
Individual therapy session fees
Initial session
$290 Clinical Psychologist
$250 Registered Psychologist + Clinical Psychology Registrar
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Subsequent sessions
$270 Clinical Psychologist
$230 Registered Psychologist + Clinical Psychology Registrar
Other fees
Letters, reports and completion of forms
​Fees these services are additional to session fees and these services are not completed during therapy sessions. Requests for such services are submitted to your clinician for consideration and approval depending on the context of therapeutic treatment, and if determined to be relevant by the clinician and their ethical responsibilities.
Fees for these services are determined per the standard rate for the clinician plus GST.
Wait times apply of 1-2 weeks.
Rebates can not be claimed for these fees.
We do not provide medical certificates, please see your GP or medical specialist.
Payment of fees
Billing types
We are a private practice, we do not bulk bill or invoice third parties for payment.
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Payment due
Payment due at the time of your appointment, and is scheduled to process automatically whilst you are in session.
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Payment method
There are no cash or EFTPOS facilities at The Glow Centre, only online processing is accepted. Your credit/debit card details are therefore required to access The Glow Centre services and must be provided before your first session can go ahead.
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How online payment works
The Glow Centre uses Halaxy for all aspects of our clinical practice, which is a global platform for clinical software utilised by many different types of medical and health practitioners, including psychologists. Once your details are entered into Halaxy, they will not be fully visible to any staff at The Glow Centre (we will only be able to see the name on card, the last 4 digits of the card number and the expiry date). Your stored card will only be used for services and fees applicable to you in accordance with our fees and policies agreement. ​We can then separate the financial and clinical relationship so we can focus solely on your treatment.
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​More about Halaxy security
Halaxy is protected by 256-bit bank grade security and encryption, which means records, notes and payment information is protected to the same level used in banking and financial institutions. All information is encrypted and stored in a securely protected data centre in Australia with multiple backups in place. Your data is hosted on servers with state-of-the-art security and are located within Australia.
Medicare referrals and accessing rebates
You do not need a referral to book with us, although you may be eligible for a Medicare rebate if you have a valid referral from your medical doctor (GP, psychiatrist, or paediatrican). Please book a long appointment with your doctor to discuss if you are eligible for referral.
We can submit your Medicare rebate claim for you after your session fee has been paid in full, and Medicare will process a rebate back to you.
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Rebate amounts per session
$141.85 Clinical Psychologist
$96.65 Registered Psychologist + Clinical Psychology Registrar
Accepted referrals
MEDICARE BETTER ACCESS: under the Better Access initiative, Medicare will provide rebates for up to 10 sessions with allied health professionals per calendar year (total of 10, not per allied health professional).
We accept GP Mental Health Treatment Plans (MHTP) and Psychiatrist assessment and management plans.
EATING DISORDER TREATMENT PLAN: if you are living with a diagnosed eating disorder you can receive up to 40 psychological sessions in a 12-month period under an Eating Disorder Treatment Plan (EDTP). EDTP can be used if clients are receiving psychological treatment for a diagnosed eating disorder.
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Referral format​
​​Medicare have strict guidelines regarding referrals and accessing rebates.
A valid referral must be in writing, signed and dated by the referring medical practitioner. The referral letter must be dated on or before the date of the therapy session to be eligible for rebate claim.
Letters of referral or recommendation from other allied health professionals are not valid for Medicare claiming.
More information about referral requirements can be found on the For Referrers page of our website, or see the Medicare fact sheet links in the Frequently Asked Questions​ section at the bottom of this page.
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​Rebates are not claimable for missed sessions or late cancellation fees. ​​​
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We do not deal directly with private health funds; however, we can provide you with a paid invoice to submit your claim. Contact your fund for information about claiming eligibility and rebate amounts.
Attendance Policy
Our attendance policy was developed with the awareness that when appointments are booked, both the clinician and the client will make that time available for therapy and your clinician will spend time and resources preparing for your session.
Please provide us with 48 hours’ notice to cancel or reschedule your appointment.
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Fees apply if less than 48 hours' notice is provided, as follows:
Between 24-48 hours' notice is provided = $50 fee
Less than 24 hours' notice or non-attendance = 100% of the session fee
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You cannot claim a Medicare rebate for fees for late cancellation or missed appointments, as Medicare rebates are only for services provided, not for missed or cancelled appointments.
​A late cancelled appointment or non-attendance is a loss to three people:
1. the client who is delaying their therapy process
2. another client who has been on the waiting list
3. the clinician who spent time preparing for the session
We understand that, at times, events may be beyond your control and there can be genuine reasons for late cancellation. In many cases, there is the option to change your appointment to a telehealth (video) session. Contact our admin team before the time of your appointment via phone, email or SMS and they can assist you.
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How do I know who will be the best clinician for me?At The Glow Centre, all of our clinicians share a passion for helping people find their glow. We all work with common issues such as anxiety, depression and stress. In addition, each of our clinicians has their own areas of special interest, training and experience. We note on our clinician profiles if they are taking new clients. Take a look HERE. Our intake team members are trained to match you with the clinician best suited for you, based on your age, availability, and the specific issues you are struggling with. If your doctor has recommended that you see a particular clinician who is not available to take new clients, our intake team will assist in matching you with a clinician who has similar experience in the issue you are needing help with.
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How soon can I get an appointment?Each clinician has different wait times, depending on their case load and commitments. Our clinicians can only take on a certain amount of clients at a time. This is because we want to enable our current clients to get the most out of therapy, and a big part of that is being able to book in enough regular appointments with their therapist in order to meet their goals. Clinician availability is reviewed regularly. At times, we receive quite a large number of referrals to our practice and often this can create longer than usual wait times. Persons in emergency crisis or at risk to themselves should present to the Emergency Department of their local hospital or consult their medical practitioner. The Glow Centre does not offer emergency support or crisis counselling.
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Can I make an appointment for someone else?Parents of young people (we see clients from age 14) still under their care can make appointments for their young person. We prefer to speak directly with adult clients as the act of making a booking is a very important first step for the client and, in most cases, this ensures that the client is ready to begin their therapy journey.
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Can I squeeze in for just one appointment?As much as we would love to book you in to see someone, it is just not good practice to fit someone into an already full caseload as you will not be afforded continuity of care, which is very important in therapy. If you only require one appointment, it may be more helpful to source crisis counselling from one of the services listed here.
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Can you tell me a date that a therapist will be taking new clients again?It is difficult for us to provide exact dates. We can provide an estimated time frame based on calendar bookings, however, we are not always able to predict when therapists' calendars will open up again. It depends on when current clients will be discharged. Our clinicians keep a close eye on their caseloads and provide updates to our intake team on their upcoming availability.
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Do you open after hours?Selected clinicians may have a small number of late afternoon appointments, however, these appointments may not be available to new clients for some time. We recommend considering whether you can arrange for temporary accommodations to be made to attend appointments during business hours for the course of your therapy treatment.
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Do your clinicians see children?We see clients aged 14 years and over (some clinicians may see clients older than this).
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Do you offer couples counselling?No, we do not offer couples counselling.
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Does your practice offer neuropsychological and cognitive assessments?We do not offer these assessments at The Glow Centre.
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How long is my appointment?Your initial session is 50-60 minutes. Subsequent sessions are 50 minutes. Our clinicians dedicate additional time following the initial session for treatment planning (including collaboration with other practitioners/specialists where appropriate).
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What happens in the initial and subsequent sessions?Initial session (50-60 minutes): time spent getting to know you and your goals for therapy, and making a treatment plan to reach those goals. ​ Subsequent sessions (50 minutes): we will explore your thoughts and feelings, work towards understanding and addressing any challenges you may be facing, and developing strategies to help you achieve your therapy goals.
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How often will I need to attend?Therapy services are tailored to each individual’s needs. The optimal frequency of sessions will be discussed with you at your initial appointment with your clinician.
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How many sessions will I need?We provide an individualised service to all clients thus the number of therapy sessions will vary according to your needs. This will be discussed with you at your first session with your clinician.
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What should I do to prepare for my first session?Making an initial appointment to see a therapist, whether it’s your first time or your tenth, takes courage, so the first thing to do is give yourself credit for taking this important step. A few more things you can do to prepare for your first session include: - Block out time before and after your session. Taking some time to reflect and focus before your session will help you get into a reflective space and get the most out of your session. Big emotions might be evoked during your session, so having time to calm down and recalibrate after your session, before going back to work/school/family life, is also important. - Think about what you want to achieve. Perhaps write down your reasons for seeking help. Bring them along to your session. - Don’t be afraid to ask questions. Your first session will probably involve your clinician asking lots of questions of you. It is equally important that you ask questions of us, to ensure you feel comfortable and confident going forward. - Make sure you complete the intake that will be emailed to you at the time of booking your appointment. Our clinicians like to have a bit of background prior to your first session. Having the intake completed prior to your initial session also means less time filling paperwork in when you arrive, and more time getting into the issues that have brought you to us.
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What happens if I am late to arrive for my appointment?We understand that this can happen at times, and we ask that you contact us to let us know that you will be late. Your appointment will still finish at the scheduled time as your clinician will need to keep to their calendar schedule so that the remainder of their work day continues as planned.
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What is the cost to see a psychologist at The Glow Centre?The Glow Centre is a private practice, you can find out about our fees HERE.
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Can I claim Medicare rebates for my sessions?Please see our Fees and Rebates page for more information.