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Fees and payment
Succulent Plant and Binder Clips

Session Fees

Our fees are increasing from 1st July 2024.

​The 2023-2024 Australian Psychological Society (APS) recommended fee for 46-60 minute session is $300. 

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Registered Psychologist/
Clinical Psychology Registrar

Until 30 June 2024

Initial session (50-60 min) $240

Subsequent sessions (50 min) $220

From 1 July 2024

Initial session (50-60 min) $250

Subsequent sessions (50 min) $230

Clinical Psychologist

Until 30 June 2024

Initial session (50-60 min) $275

Subsequent sessions (50 min) $255

From 1 July 2024

Initial session (50-60 min) $290

Subsequent sessions (50 min) $270

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Referrals and rebates

Medicare referrals and accessing rebates

You do not need a referral to book with us, although you will only be able to claim rebates from Medicare if you see your doctor for a referral.  

If you are planning to obtain a referral, we accept referrals under a Mental Health Care Plan.

Your GP or psychiatrist will determine if you are eligible for referral under a Mental Health Care Plan.

Under the Better Access initiative, Medicare will provide rebates for up to 10 sessions per calendar year. 

If you have claimed rebates for sessions with other allied health professionals during the calendar year (e.g. psychologists, social workers, occupational therapists), those rebate claims will count toward your maximum number of rebates claimable within the calendar year.  Please let us know how many you have claimed already, so that we can make note on our records.  

Rebates are only claimable after the full session fee is paid.

Rebates cannot be claimed for missed sessions or late cancellations.

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Medicare Rebates

Rebates claims can only be submitted after full session payment is processed

Clinical Psychologist

Rebate $137.05

Registered Psychologist / Clinical Psychology Registrar

Rebate $93.35

Medicare rebate claims can be lodged electronically and you will receive the rebate to your nominated bank account.

Medicare rebates can only be claimed for attended appointments.

Scroll down for further information about referrals and Medicare rebates

More information about the Australian Government Better Access Initiative and referral process can be found on the Services Australia Fact Sheets linked below.

Private Health Rebates

​We do not process private health claims. We will email you a receipt which you can submit to your health fund.

​We recommend that you check with your health fund before attending your session to ensure that you have appropriate cover, as individual cover and funds have different policies and limits.

Attendance Policy

Attendance Policy

Our attendance policy was developed with the awareness that when appointments are booked, both the clinician and the client will make that time available for therapy and your clinician will spend time and resources preparing for your session.  

If you need to cancel or reschedule your appointment, please provide us with 48 hours’ notice or a fee will be charged. 

Applicable fees:

If between 24-48 hours' notice is provided, you will be charged a $50 fee.

If less than 24 hours' notice or you do not attend your appointment, you will be charged 100% of the session fee.

No rebates are claimable for these fees.

Late arrival: if you arrive late for an appointment, your session will still finish at the scheduled time and the full session fee will apply. 

Appointment reminders: we will endeavour to send appointment reminders as a courtesy; however, they are not guaranteed due to potential technical issues. It remains the responsibility of the client to take steps to remember their appointments. Your appointment will not be cancelled if you do not reply to the reminder message, you are still required to contact us if you need to cancel or reschedule. 

A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process

  2. another client who has been on the waiting list

  3. the clinician who spent time preparing for the session

Billing and Payment

The Glow Centre is a private practice and payment of the full session fee is required at the time of consultation.

 

Payment is contactless using encrypted software and scheduled to process automatically during your session. Your credit/debit card details are therefore required to access The Glow Centre services.

We do not offer bulk billed sessions. 

Payment for late cancellations or missed appointments must also be settled on the date of the scheduled appointment. See our attendance policy below.

Other Fees
Letters and reports

Letters and reports do not form part of standard psychological treatment (outside of regular Medicare referrer reporting requirements). 

Requests for completion of forms, letters of support for school or work, psychological reports, etc. are 

dependent on type and length of report required and only in context of a therapeutic treatment with an established relationship between clinician and client and determined by the clinician to be relevant.

Fees apply for these services and will be determined per the standard rate for the clinician plus GST. Please note that rebates can not be claimed for these fees.

We do not provide medical certificates, please see your GP or specialist. 

We do not offer single sessions for the purposes of obtaining letters for employers, universities or third parties. We do not offer medico-legal reports or other reports for legal purposes.

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