find your glow
Fees are current from 1st July 2024.
The 2023-2024 Australian Psychological Society (APS) recommended fee for 46-60 minute session is $300.
Fees and rebates
We are committed to being transparent about our policies, ensuring you can make informed decisions about your choice of mental health care provider.
Our session fees reflect the professional care provided by our experienced psychologists. As with all private practices, fee structures and policies vary between providers, and we encourage clients to review this information carefully when choosing the service that best suits their needs.
Our fees and policies are listed in our client consent form, which accompanies the intake documentation provided prior to engaging our services.
Our fees are below the recommended 2025-2026 Australian Psychological Society (APS) fee of $318 for 46-60 minute session.
Fees listed are current from 1st July 2024.
To take the next step, visit our Intake and Booking Process page.
Session fees
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Clinical Psychologist $270
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Registered Psychologist + Clinical Registrar $230
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Initial session: + $20
DBT program fees and information can be found on our GlowDBT website.
Sessions are approximately 50 minutes.
Initial session is approximately 50-60 minutes.
You don't need a referral to book with us, although you may be eligible for a Medicare rebate if you have a valid referral from your medical doctor (GP, Psychiatrist, or Paediatrican). See section about Medicare referrals and accessing rebates for further information.
Fees for other services: letters, reports, forms
This is a separate service, not completed in therapy sessions, with its own fees and processing times. All requests are subject to your clinician’s professional judgment and approval.
These services are available to current clients only. We do not offer single sessions to provide letters, reports, or forms, or see clients for the sole purpose of providing medico-legal reports.
Fee structure: the fee reflects the time involved and are charged at your clinician’s standard rate, plus GST (refer to Session Fees). Upon submission of your request we will provide confirmation of the fee involved and ask for your confirmation before we proceed. The fee is payable upon completion of the requested document.
Processing time: approximately 1 to 2 weeks, so we encourage early requests whenever possible.
Please Note:
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These services are not covered by Medicare or private health insurance.
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We do not provide medical certificates.
Payment of fees
Billing types
We are a private practice, we do not bulk bill or invoice third parties for payment.
Payment due
Payment due at the time of your appointment, and is scheduled to process automatically whilst you are in session.
Payment method
We accept online payment only, via secure online payment system, Halaxy.
There are no cash or EFTPOS facilities at The Glow Centre.
Your credit or debit card details are therefore required to access The Glow Centre services and must be provided before your first session can go ahead.
How online payment works
The Glow Centre uses Halaxy for all aspects of our clinical practice, which is a global platform for clinical software utilised by many different types of medical and health practitioners, including psychologists. Once your details are entered into Halaxy, they will not be fully visible to any staff at The Glow Centre (we will only be able to see the name on card, the last 4 digits of the card number and the expiry date). Your stored card will only be used for services and fees applicable to you in accordance with our fees and policies agreement. We can then separate the financial and clinical relationship so we can focus solely on your treatment.
More about Halaxy security
Halaxy is protected by 256-bit bank grade security and encryption, which means records, notes and payment information is protected to the same level used in banking and financial institutions. All information is encrypted and stored in a securely protected data centre in Australia with multiple backups in place. Your data is hosted on servers with state-of-the-art security and are located within Australia.
Medicare referrals and accessing rebates
The Glow Centre is a private practice and does not offer bulk billing (i.e. free) services.
If you hold a Medicare card and are diagnosed with an eligible mental health disorder, you may be able to access Medicare rebates for your appointments with your psychologist under a Mental Health Treatment Plan (MHTP), Psychiatrist or Paediatrician referral, or Eating Disorder Treatment and Management Plan (EDP). A rebate is a partial amount paid back to you by Medicare, to help with the cost of medical and allied health services. After your session payment has processed in our system, your rebate claim can automatically be submitted to Medicare (providing that we have a valid referral on file). Medicare will process your claim and they will pay the rebate amount to your bank account.
Medicare stipulates that referrals must be written by a GP at your MyMedicare registered practice, or your usual medical practitioner (i.e. the GP or clinic who has provided the majority of your care over the past 12 months, or who will be providing the majority of your care over the next 12 months). We recommend that you book a long appointment with your doctor to discuss if you are eligible for referral.
Referrals must be provided to us prior to your first appointment.
We do not deal directly with private health funds; however, we can provide you with a paid invoice to submit your claim. Contact your fund for information about claiming eligibility and rebate amounts.
Medicare rebate amounts per session
$145.25 Clinical Psychologist
$98.95 Registered Psychologist + Clinical Psychology Registrar
Referrals accepted at The Glow Centre
We see clients under the Medicare Better Access Initiative. Referrals are accepted under the following types of plans.
Mental Health Treatment Plan (MHTP) referrals, and psychiatrist/paediatrician referrals
We accept referrals under GP Mental Health Treatment Plans (MHTP), Psychiatrist assessment and management plans, and Paediatrician referrals. Medicare will provide rebates of: - up to 10 individual sessions -up to 10 group sessions Better Access rebates are counted per calendar year (1 January - 31 December) At the start of the next year, the session count 'resets' to zero, meaning that access to a new set of up to 10 sessions can commence again. The maximum number of sessions that can be referred for at a time is 6. Referring practitioners cannot override the maximum, and the recipient can only accept for the allowed maximum. If more sessions are required after the 6 have been completed, you must visit your referring doctor to discuss referral for the remaining sessions on a new referral letter. The total number of rebates claimable each calendar year is calculated per client, not per allied health professional. If you are seeing more than one allied health professional (clinical psychologist, registered psychologist, mental health social worker, social worker, occupational therapist), you cannot claim the maximum rebates with each clinician. A MHTP is not considered a referral. - The MHTP is the 'key' that 'unlocks' your access to rebates under this initiative. A referral is required (usually in the form of a signed and dated letter) recommending a course of treatment.
Eating Disorder Treatment Plan (EDP) referrals
If you are living with a diagnosed eating disorder, an EDP can be used if you are receiving psychological treatment for the diagnosed eating disorder. The EDP requires involvement from a multidisciplinary team. This may include: - Coordinating GP, Psychiatrist, or Paediatrician (required) - Psychologist (such as your clinician at our practice) - Accredited Practising Dietitian - Other health professionals (e.g. paediatrician, psychiatrist, or medical specialist as needed) It’s essential that your team members communicate regularly and work collaboratively toward your treatment goals. Once the plan has been developed, clients client may be eligible to access rebates for: - up to 40 psychological service rebates - up to 20 dietetic service rebates Plan validity and expiry: - EDP are valid for 12 months from the commencement date of the plan. - Allowable EDP rebates are calculated per 12-month period from commencement date of the EDP. Referral and review intervals: - referred sessions are released in stages, with reviews required along the way. - the maximum number of sessions that can be referred for at a time is 10. Referring practitioners cannot override the maximum, and the recipient can only accept for the allowed maximum. - some referral stages will require a review by multiple members of your care team. - sessions 1-10: your primary health professional (GP, Psychiatrist, or Paediatrician) prepares your EDP and referral. This initial referral allows you to access up to 10 psychology sessions. - sessions 11–20: once the first 10 sessions are used, you must return to your primary health professional (GP or Psychiatrist) for a progress review. If ongoing treatment is recommended, they can provide a new referral for up to another 10 sessions. - sessions 21–30: accessing sessions beyond 20 requires a more detailed review. At this stage, two medical professionals must review your progress (usually your GP plus a Psychiatrist or Paediatrician). Both must agree that further treatment is needed before another referral is provided for sessions 21–30. - sessions 31–40: for the remaining 10 sessions, you must return to your primary health professional (GP, Psychiatrist, or Paediatrician) for a progress review. If ongoing treatment is recommended, they can provide a new referral for up to another 10 sessions up to the maximum of 40 sessions. Because these review processes can take time, we recommend arranging review appointments with your care team well in advance (before your current referral has been completed) so that you don’t experience gaps in care or difficulties claiming Medicare rebates. At the end of the 12-month plan period, a new plan can be issued by the referring doctor if required. At that time, the session count 'resets' to zero, meaning that access to a new set of up to 40 psychological services can commence again.
Referral format - Medicare requirements
Medicare have strict guidelines regarding referrals and accessing rebates. A valid referral must be in writing, signed and dated by the referring medical practitioner. The referral letter must be dated on or before the date of the therapy session or skills group session to be eligible for rebate claim. Letters of referral or recommendation from other allied health professionals are not valid for Medicare claiming. Referrals must include: - Client details (name, date of birth, address) - Diagnosis or symptoms - Reference to a MHTP being in place - List of medications - Requested number of sessions (within the maximum service limit for the course of treatment) - Referrer's signature and Medicare provider number A referral does not need to name a specific mental health professional. Clients have the right to choose their own therapist. If your doctor prefers to address the letter, it can simply state ‘Dear Psychologist’. Referrals do not expire by date. They are valid until the stated sessions are used. A review of the MHTP is not required to issue a new referral.
Medicare fact sheets
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About the Better Access initiative: Better Access to Psychiatrists, Psychologists and General Practitioners through the MBS initiative
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Changes to the Better Access initiative and referral requirements (from 1st November 2025): Better Access redesign from 1 November 2025
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Eligibility for referral for under the Better Access initiative: Eligibility for mental health treatment services
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Eligibility for referral for under the an Eating Disorder Treatment Plan: Eligibility for treatment services under EDP
Attendance Policy
Information about cancelling and rescheduling appointments
Our attendance policy was developed with the awareness that when appointments are booked, both the clinician and the client will make that time available for therapy and your clinician will spend time and resources preparing for your session.
If you need to cancel or reschedule your appointment, please provide us with 48 hours’ notice or a fee will be charged.
Applicable fees:
Appointments cancelled or rescheduled with less than 48 hours' notice, but more than 24 hours' notice = $50 fee
Appointments cancelled or rescheduled with less than 24 hours' notice or if you do not attend your appointment = Full cost of the session fee
These fees are not intended as a penalty or punishment, rather a necessary cost of business to ensure we are able to continue operating and supporting our clients sustainable and well into the future.
To support flexibility and avoid cancellation fees, we offer several convenient options for cancelling appointments — including via phone, email, or SMS. As an added courtesy, we endeavour to send appointment reminders 4 days prior to your appointment so that you have ample time to let us know if you can't attend before the late notice period commences.
The impact of late cancellations and missed appointments
A late cancellation or non-attended appointment is a loss to three people:
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The client – as it delays your therapeutic progress and continuity of care
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Another client – who may have been waiting for an opportunity to access support
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Your clinician – who has invested time preparing for your session and set aside that time for your care
We kindly ask that you let us know as early as possible if you’re unable to attend, so we can offer the time to someone else in need and make best use of our clinicians’ time and availability.
Rebates and missed appointments
Please note that Medicare and private health rebates can only be claimed when a service has been provided. This means that cancellation fees or fees for missed appointments are not eligible for any rebate.
Clients are responsible for the full cost of these fees, as they fall outside the scope of claimable services.
Late arrival
If you arrive late for an appointment, your session will still finish at the scheduled time and the full session fee will apply.
If you do not attend your appointment, we will attempt to contact you by phone in the first 15 minutes of your appointment. If we are unable to reach you at this time, we will consider this appointment a not attended appointment and the non-attendance fee will be automatically processed.
Telehealth requests
We understand that, at times, events may be beyond your control and there can be genuine reasons for late cancellation. In many cases, there is the option to change your appointment to a telehealth (video) session. Contact our admin team before the time of your appointment via phone, email or SMS and they can assist you. We will do our best to accommodate telehealth requests, but admin may require approval by your clinician before making the change.
We generally do not switch to a phone or telehealth session at short notice if you are running late. Effective therapy cannot be conducted while you are driving or in transit, and we have concerns regarding safety, privacy, and your ability to remain focused during the session.