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Fees and payment

Fees are current from 1st July 2024.

​The 2023-2024 Australian Psychological Society (APS) recommended fee for 46-60 minute session is $300. 

Consultation Fees

At The Glow Centre, we are transparent about our fees and available rebates, ensuring you can make informed decisions about your choice of mental health care provider. Our session fees reflect the professional care provided by our experienced psychologists. Our fees are below the recommended 2025-2026 Australian Psychological Society (APS) fee of $318 for 46-60 minute session.

Fees listed are current from 1st July 2024.

DBT program fees and information can be found on our GlowDBT website.

Initial session

$290 Clinical Psychologist 

$250 Registered Psychologist + Clinical Psychology Registrar

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Subsequent sessions

$270 Clinical Psychologist 

$230 Registered Psychologist + Clinical Psychology Registrar

Other services:
letters, reports and completion of forms

If you need a psychologist’s letter, report, or form for school, university, work, or other support purposes, please note this is a separate service with its own fees and processing times.

All requests are subject to your clinician’s professional judgment and approval. Preparing documentation requires review of your clinical file and cannot be done during therapy sessions. Fees reflect the time involved and are charged at your clinician’s standard rate (plus GST), payable upon completion.

These services are not covered by Medicare or private health insurance.

Standard processing time is 1 to 2 weeks, so we encourage early requests whenever possible.​

Note: We do not provide medical certificates or medico-legal reports.

Payment of fees

Billing types

We are a private practice, we do not bulk bill or invoice third parties for payment. 

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Payment due

Payment due at the time of your appointment, and is scheduled to process automatically whilst you are in session. 

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Payment method 

There are no cash or EFTPOS facilities at The Glow Centre, only online processing is accepted. Your credit/debit card details are therefore required to access The Glow Centre services and must be provided before your first session can go ahead.

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How online payment works 

The Glow Centre uses Halaxy for all aspects of our clinical practice, which is a global platform for clinical software utilised by many different types of medical and health practitioners, including psychologists. Once your details are entered into Halaxy, they will not be fully visible to any staff at The Glow Centre (we will only be able to see the name on card, the last 4 digits of the card number and the expiry date). Your stored card will only be used for services and fees applicable to you in accordance with our fees and policies agreement. ​We can then separate the financial and clinical relationship so we can focus solely on your treatment.

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​More about Halaxy security 

Halaxy is protected by 256-bit bank grade security and encryption, which means records, notes and payment information is protected to the same level used in banking and financial institutions. All information is encrypted and stored in a securely protected data centre in Australia with multiple backups in place. Your data is hosted on servers with state-of-the-art security and are located within Australia.

Other services
Payment of fees
Referrals and rebates

Medicare referrals and accessing rebates

You do not need a referral to book with us, although you may be eligible for a Medicare rebate if you have a valid referral from your medical doctor (GP, psychiatrist, or paediatrican). Please book a long appointment with your doctor to discuss if you are eligible for referral. 

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We can submit your Medicare rebate claim for you after your session fee has been paid in full, and Medicare will process a rebate back to you.

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Rebate amounts per session

$141.85 Clinical Psychologist  

$96.65 Registered Psychologist + Clinical Psychology Registrar

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Accepted referrals

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Referrals must be provided to us prior to your first appointment with us. 

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1. Mental Health Treatment Plan referrals

We accept referrals under GP Mental Health Treatment Plans (MHTP), Psychiatrist assessment and management plans, and paediatrician.

Under the Better Access initiative, Medicare will provide rebates for up to 10 sessions with allied health professionals per calendar year (total of 10, not per allied health professional). 

More information about eligibility for referral for under the Better Access Initiative can be found on this infographic by Services Australia: Eligibility for mental health treatment services

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2. Eating Disorder Treatment Plan referrals

If you are living with a diagnosed eating disorder you can receive up to 40 psychological sessions in a 12-month period under an Eating Disorder Treatment Plan (EDTP). EDTP can be used if clients are receiving psychological treatment for a diagnosed eating disorder. 

More information about eligibility for referral for under the an Eating Disorder Treatment Plan can be found on this infographic by Services Australia: Eligibility for treatment services under EDP

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​​​​Referral format​

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​​Medicare have strict guidelines regarding referrals and accessing rebates. A valid referral must be in writing, signed and dated by the referring medical practitioner. The referral letter must be dated on or before the date of the therapy session or skills group session to be eligible for rebate claim. Letters of referral or recommendation from other allied health professionals are not valid for Medicare claiming. 

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​We do not deal directly with private health funds; however, we can provide you with a paid invoice to submit your claim. Contact your fund for information about claiming eligibility and rebate amounts.

Attendance Policy

Attendance Policy

Information about cancelling and rescheduling appointments

Our attendance policy was developed with the awareness that when appointments are booked, both the clinician and the client will make that time available for therapy and your clinician will spend time and resources preparing for your session. 

 

If you need to cancel or reschedule your appointment, please provide us with 48 hours’ notice or a fee will be charged. 

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Applicable fees: 

  • If between 24-48 hours' notice is provided = $50 fee

  • If less than 24 hours' notice is provided or you do not attend your appointment = 100% of the session fee

 

To support flexibility and avoid cancellation fees, we offer several convenient options for cancelling appointments — including via phone, email, or SMS. We also provide courtesy appointment reminders sent with advance notice to enable clients sufficient time to contact us outside of 48 hour's notice to avoid a cancellation fee. â€‹

The impact of late cancellations and missed appointments

A late cancellation or non-attended appointment is a loss to three people:

  1. The client – as it delays your therapeutic progress and continuity of care

  2. Another client – who may have been waiting for an opportunity to access support

  3. Your clinician – who has invested time preparing for your session and set aside that time for your care

 

We kindly ask that you let us know as early as possible if you’re unable to attend, so we can offer the time to someone else in need and make best use of our clinicians’ time and availability.

Rebates and missed appointments

Please note that Medicare and private health rebates can only be claimed when a service has been provided. This means that cancellation fees or fees for missed appointments are not eligible for any rebate.

Clients are responsible for the full cost of these fees, as they fall outside the scope of claimable services.

Telehealth requests

​We understand that, at times, events may be beyond your control and there can be genuine reasons for late cancellation. In many cases, there is the option to change your appointment to a telehealth (video) session. Contact our admin team before the time of your appointment via phone, email or SMS and they can assist you. ​We will do our best to accommodate telehealth requests, but admin may require approval by your clinician before making the change. 

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We generally do not switch to a phone or telehealth session at short notice if you are running late. Effective therapy cannot be conducted while you are driving or in transit, and we have concerns regarding safety, privacy, and your ability to remain focused during the session.

Informed consent

​We are committed to being transparent about our cancellation policy. ​Clients are informed of our policies, including cancellation fees, in our client consent form which accompanies our intake documentation provided to clients prior to engaging our services. 

Frequently asked questions: referrals
FAQs
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