Session fees

Succulent Plant and Binder Clips

The Glow Centre is a private practice, we do not bulk bill. 

Payment is required at the time of consultation. 

The current Australian Psychological Society (APS) recommended fee is $267 per hour.

*Saturday appointments attract a $20 surcharge

Clinical Psychologist

Initial session $259.00*

Medicare rebate $129.55

Out of pocket $129.45

Subsequent session $239.00*

Medicare rebate $129.55

Out of pocket $109.45


Initial session $215.00*

Medicare rebate $88.25

Out of pocket $126.75

Subsequent session $195.00*

Medicare rebate $88.25

Out of pocket $106.75

Senior Mental Health Social Worker

Initial session $205.00

Medicare rebate $77.10

Out of pocket $127.70

Subsequent session $185.00

Medicare rebate $77.10

Out of pocket $107.20



Other types of funding accepted

National Disability Insurance Scheme (NDIS)

We accept NDIS clients who are:

Plan managed 

Self managed 

The current NDIS funded amounts are:

Psychologist $214.41

Mental Health Social Worker $193.99


  • Plan managed clients: invoice sent direct to plan manager for payment

  • Self managed clients: Client pays for session and is reimbursed from NDIS

Please advise our Client Relations Team if you are NDIS funded, to ensure that we book you with a suitable clinician and arrange for you to complete the relevant intake forms.

All psychologists and mental health social workers at The Glow Centre are registered with Medicare.  Clients must see their GP, psychiatrist or paediatrician to obtain a referral letter to receive Medicare rebates.

With a valid referral, clients may be eligible for a rebate from Medicare for part of the session fee, which is processed after the full payment is made by the client.  Rebates are set by Medicare.

More information about referrals can be found on our For Referrers page.

How many rebates you can claim and when to go back to see your doctor 

The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December) if approved for and referred by your doctor:

  • 10 x individual sessions

  • 10 x individual additional COVID sessions (available from 9 October 2020 until 31 December 2022)

Please note:

If you have claimed rebates for mental health services elsewhere within the calendar year, those will count towards your maximum amount of claimable sessions.  For example, if you have seen a mental health professional (psychologist, social worker, etc) and claimed 6 rebates in the current calendar year, these will count towards your maximum of 20 claimable sessions.  Please let us know how many you have claimed some sessions already, so that we can make note on our records.  

The initiative stipulates that doctors refer for courses of treatment, meaning that all 20 sessions are not able to be referred for at once. 

See our table below outlining the referral process and when you need to go back to your doctor for a new referral letter.

UPDATE DEC21 Referrals and Medicare rebates website.png

Fact sheets

More information about the Australian Government Better Access Initiative

can be found HERE

Click HERE to read the Better Access

fact sheet

Click HERE to read the MBS additional 10 session

fact sheet


Medicare Rebates

If you have an eating disorder treatment and management plan, you may be eligible for Medicare rebates for up to 40 eating disorder psychological treatment (EDPT) sessions in a 12-month period.  These are referred for 10 sessions at a time, with a requirement for a GP and specialist review at the end of 20 sessions.

The referring practitioner is responsible for determining that a patient is eligible for an EDPT and therefore eating disorder psychological treatment sessions. These items do not apply to services provided to admitted (in-hospital) patients.  They also do not apply to psychology sessions where an eating disorder is not being treated.

The structure of these plans differ from the above Better Access Initiative in some ways: 

Fact sheets

Click HERE to read the eating disorders 

quick reference guide


Eating disorder treatment plans

EDPT Referrals and Medicare rebates website.png

Private health fund rebates

The Glow Centre does not process private health claims on behalf of clients.


To claim your sessions on your private health, we will provide you with a receipt for payment which you can submit to your health fund.

Individuals and families with private health cover may be able to claim rebates for psychology and social work.


We recommend that you check with your health fund before attending your session to ensure that you have appropriate cover, as individual cover and funds have different policies and limits.


Fees for letters and reports

Existing clients

Letters and reports attract a preparation fee. 

We have developed this policy in recognition of the significant time and preparation that goes into preparing such reports, and it has been benchmarked to the equivalent of an hour of clinical time or part thereof.

All reports and letters are prepared within 1 – 2 weeks from date of request.

New clients

We are unable to offer single sessions for the purposes of obtaining letters for employers, school/uni, third parties or legal purposes. 

General letter or report $99 including GST

Applies to reports or letters such as the following:

  • Request for special consideration (supporting letter) for school/university

  • Report/correspondence for distance education applications/reviews

  • Report/correspondence for workplace issues/professional registration bodies

  • Summary of therapy for psychiatrist/paediatrician/other allied health professional/school (outside of usual Medicare reporting requirements)

Comprehensive report $198 including GST

Applies to reports or letters such as the following:

  • Access request for NDIS

  • Supporting documentation for NDIS application

  • Report for NDIS review

  • Supporting documentation for Centrelink DSP application


Cancellation policy

The Glow Centre’s cancellation policy was developed with the awareness that when appointments are booked, the clinician reserves this time especially for you.  This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment.  


We require 48 hours’ notice to reschedule or cancel a session without incurring any extra fees.

Why we have a cancellation policy

A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process,

  2. another client who has been on the waiting list to see the clinician urgently,

  3. the clinician who spent time preparing for the session.


Courtesy appointment reminders

You will receive a reminder email and SMS text message 3 days prior to your appointment.  These reminders are a courtesy and not guaranteed to be sent due to unforeseen transmission issues.  Reminders do not replace your responsibility to keep the appointment or provide sufficient notice to cancel or reschedule.


How to cancel or reschedule an appointment


There are several ways you can contact us to cancel or reschedule:

  • Call us on 3184 2559 at any time, leave a message if lines are busy or you are calling outside reception hours.

  • Email us at

  • Reply to the SMS reminder text


There are multiple options for you to notify us and the responsibility rests on you to ensure contact is made.  Unsuccessful attempts to contact us are insufficient, for example, if you phone us and are unable to connect or leave a message, you must make contact via an alternate means. 


When does the cancellation fee apply?

Where adequate notice is provided (more than 48 hours), no fee will be charged.

Where inadequate notice is provided (48 hours or less), the following fees apply:

Less than 48 hours’ notice = $50 fee

Less than 24 hours’ notice or non-attendance = FULL SESSION FEE

We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.  If you are feeling unwell and do not want to pass on any illness, we can simply adjust your appointment to a video session. This way you avoid a possible late cancellation fee.

Video sessions should be treated as regular in office sessions. If you are late connecting for the session, are unable to talk at our scheduled time, your device battery is flat, you are unable to access a confidential place to talk, or any other variable that would have you not be able to attend our session, please know that you will be charged for the session. Please make the necessary arrangements you need to be available and present for your scheduled session.

Non-attendance and Late Cancellation fees are not claimable with Medicare.

Future Appointments

All outstanding fees must be paid prior to further appointments being scheduled.

Late arrivals

If you are late for an appointment, you will be seen as soon as possible, though your session duration may be shortened in length.

Unforeseen circumstances

The Glow Centre reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance. This does include changing an existing face-to-face appointment to a video session.