Referring your patient to us
The Glow Centre is a safe, supportive space to help clients gain a better understanding of themselves, their patterns and their relationships.
Our clinicians practice within evidence based frameworks and we strive to help our clients achieve the best possible outcome during their therapy journey.
How we work
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We aim to move beyond symptom reduction and towards long-term, meaningful change
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We understand that therapy is not 'one size fits all'
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We track our client's progress and collaboratively make adjustments where necessary
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We have a thorough triage process, ensuring that all clients are linked with a therapist suited to their needs
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We value collaborative working relationships with our referrers and regularly communicate with you to ensure optimal care
A few things to consider before making a referral
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Our team of experienced clinicians see adolescents (strictly aged 14+) and adults for individual therapy, but please check team profiles for minimum age accepted per clinician.
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We do not offer couples counselling.
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Our DBT program is offered to clients aged 18+ (we do not offer Adolescent DBT). See our GlowDBT website for more information about DBT at The Glow Centre.
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We are a private practice with full session fees payable at the time of consultation, we do not offer bulk billing and we do not invoice third parties for payment.
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Medicare subsidised sessions are available under the Better Access initiative, with rebates claimable after session fee is paid in full.
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We accept referrals under the Better Access initiative via GP Mental Health Care Plan or Psychiatrist referral.
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We do not accept Chronic Disease Management Plans.
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Clients known to each other: to maintain ethical standards and ensure objective care, we generally do not see individuals who are known to each other - such as family members, partners, or friends. While we appreciate the trust that referrers and clients place in us through referrals, working with people who share a personal relationship can compromise confidentiality, objectivity, and therapeutic outcomes. Even if one person is no longer receiving treatment, prior knowledge of their experiences may still affect our ability to provide unbiased support. For these reasons, we avoid dual relationships of this kind. We can discuss booking you with another clinician at our practice (pending clinician availability).
To make a referral to us
GP Mental Health Treatment Plan or Psychiatrist referral
​​​A referral letter can be to a specific clinician or a general referral to The Glow Centre.
Our intake team will match your patient to a clinician based on several factors (patient needs and availability, clinician caseloads, etc.).
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A referral for mental health services should be in writing (signed and dated by the GP) and include:
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patient's name, date of birth and address;
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the patient’s symptoms or diagnosis, including whether a GP Mental Health Treatment Plan has been completed for the patient;
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a list of any current medications;
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the number of sessions the patient is being referred for (the ‘course of treatment’);
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a statement about whether the patient has a mental health treatment plan or a psychiatrist assessment and management plan.
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Under the Better Access initiative, Medicare will provide rebates for up to 10 individual and 10 group sessions per calendar year (1 January - 31 December). Rebates for mental health services are available to patients who have been referred by a medical practitioner managing the patient under a GP Mental Health Treatment Plan; a referred psychiatrist assessment and management plan; or on referral by a psychiatrist.
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Where to send your referral
Fax: 3319 6618
We do not use Medical Objects.
Please note, we do not accept urgent referrals or provide crisis care.
Did you know...
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Referrals for psychology are valid for the number of services, not by time frame.
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If your patient has unused services on referral at the end of the calendar year, they can continue to use them the next year.
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A mental health care plan does not expire.
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After your patient has completed the first course of treatment (maximum 6 sessions), additional sessions can be referred for under the same Mental Health Care Plan, with a maximum of 10 sessions claimable per calendar year.
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For ongoing management of a patient under a Mental Health Treatment Plan, a GP mental health treatment consultation (item 2713) can be done as often as necessary after a MHTP has been created.
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A MHTP review is not usually required unless there is a change in the patient's presentation/diagnosis.
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After your patient has exhausted all 10 Medicare sessions for the calendar year, they can continue to see us as a private patient for as long as they would like, but no rebates will apply.
Medicare information links and fact sheets for referrers (click for link)
Communication and collaboration
How we will work with you
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Upon receipt of referral, a member of our intake team will make contact with your patient regarding appointment availability. We will advise both you and your patient of there is a significant wait.
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We will notify you once your patient has attended their first scheduled appointment, and advise the outcome of the session and the plan for therapy moving forward.
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After 6 sessions, we will write to you to give a treatment update and recommend any additional course of treatment in order for you to consider preparing another referral.
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After the next 4 sessions, we will again write to you with a treatment update.
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We will then write to you at the end of that course of treatment.
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We always welcome calls from referring doctors, we are only too happy to chat with you about your patient's treatment. We are committed to excellence in outcomes and greatly appreciate the opportunity to collaborate with our clients' treating team in order to ensure the best possible all-round care is provided to our clients.
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