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Doctor's Desk

Referring your patient to us

The Glow Centre is a safe, supportive space to help clients gain a better understanding of
themselves, their patterns and their relationships.
Our clinicians practice within evidence based frameworks and we strive to help our clients
achieve the best possible outcome during their therapy journey.

How we work

  • We aim to move beyond symptom reduction and towards long-term, meaningful change

  • We understand that therapy is not 'one size fits all'

  • We track our client's progress and collaboratively make adjustments where necessary

  • We have a thorough triage process, ensuring that all clients are linked with a therapist suited to their needs

  • We value collaborative working relationships with our referrers and regularly communicate with you to ensure optimal care

A few things to consider before making a referral

  • Our team of experienced clinicians see clients from the age of 16 

  • We are a private practice with session fees payable at the time of consultation

  • We do not bulk bill or accept third party billing 

  • We accept referrals under the Better Access initiative: 

    • GP Mental Health Care Plan 

    • Psychiatrist referral

  • We do not accept Chronic Disease Management Plans 

To make a referral to us

A referral letter can be to a specific clinician or a general referral to The Glow Centre.

Our intake team will match your patient to a clinician based on several factors (patient needs and availability, clinician caseloads, etc.). 

A referral for mental health services should be in writing (signed and dated by the GP) and include:

  • patient's name, date of birth and address; 

  • the patient’s symptoms or diagnosis, including whether a GP Mental Health Treatment Plan has been completed for the patient;

  • a list of any current medications;

  • the number of sessions the patient is being referred for (the ‘course of treatment’);

  • a statement about whether the patient has a mental health treatment plan or a psychiatrist assessment and management plan.

Under the Better Access initiative, Medicare will provide rebates for up to 10 individual and 10 group sessions per calendar year (1 January - 31 December).  Rebates for mental health services are available to patients who have been referred by a medical practitioner managing the patient under a GP Mental Health Treatment Plan; a referred psychiatrist assessment and management plan; or on referral by a psychiatrist.  

Where to send your referral

Fax: 3319 6618 

We do not use Medical Objects.

Please note, we do not accept urgent referrals and there may be a wait to see someone. 

We will contact you if we are unable to offer appointments to your patient.

Did you know...

  • Referrals for psychology are valid for the number of services, not by time frame.

  • If your patient has unused services on referral at the end of the calendar year, they can continue to use them the next year.

  • After your patient has completed the first course of treatment (maximum 6 sessions), additional sessions can be referred for under the same Mental Health Care Plan, with a maximum of 10 sessions claimable per calendar year.

  • For ongoing management of a patient under a Mental Health Treatment Plan:

    • GP mental health treatment consultation item 2713 

    • this consultation can be carried out as often as necessary 

  • A review is not usually required unless there is a change in the patient's presentation/diagnosis.

  • After your patient has exhausted all 10 Medicare sessions for the calendar year, they can continue to see us as a private patient for as long as they would like, but no rebates will apply.

Links to Medicare fact sheets for referrers

Communication and collaboration

How we will work with you

  • Upon receipt of referral, a member of our intake team will make contact with your patient regarding appointment availability.  We will advise both you and your patient of there is a significant wait.  

  • We will notify you once your patient has attended their first scheduled appointment, and advise the outcome of the session and the plan for therapy moving forward.


  • After 6 sessions, we will write to you to give a treatment update and recommend any additional course of treatment in order for you to consider preparing another referral.


  • After the next 4 sessions, we will again write to you with a treatment update.


  • We will then write to you at the end of that course of treatment.

We always welcome calls from referring doctors, we are only too happy to chat with you about your patient's treatment.  We are committed to excellence in outcomes and greatly appreciate the opportunity to collaborate with our clients' treating team in order to ensure the best possible all-round care is provided to our clients.

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