Thank you for choosing to refer your patient to The Glow Centre.

Our team of experienced clinicians see clients from the age of 13 (see clinician bios for more information).  


Referring your patient to us

Who to refer to


Referrals do not need to be addressed to a specific clinician. If unsure of suitable therapist, or varying wait times, we recommend addressing the referral to The Glow Centre.  

What to provide to us: Referral letter

All referring doctors (GPs, psychiatrists and paediatricians) must provide a referral letter.

The Australian Government stipulates that a valid referral letter must include the following:

  • Date

  • Patient name

  • Patient symptoms or diagnosis

  • Number of sessions (in accordance with MBS guidelines and patient any previous referrals within the calendar year)

  • Signature and provider number of referrer


Mental Health Care Plans

GPs can prepare a Mental Health Care Plan with their patient in order to activate sessions claimable under Medicare.

A Mental Health Care Plans (MHCP):

  • is an assessment and treatment plan made by medical practitioner

  • do not expire

  • do not need to be reviewed or completed annually, unless a change of diagnosis occurs

  • does not need to be provided to the therapist


MHCP reviews

  • Only need be conducted when there is a change in the patient's presentation/diagnosis

  • Can be done on an as needed basis

  • Are not required for a re-referral for additional course of treatment


A re-referral letter is required for an additional course of treatment.  When a client has used all sessions on their referral (eg. 6 sessions), they can request a re-referral letter for additional sessions under the current MHCP.  They do not need a MHCP review, additional sessions can be referred for under the first MHCP.

  • GP mental health treatment consultation item (2713)

  • Standard GP consultation item number

  • Can be used as often as necessary

Please contact our practice before referring under any other referral type

Referral process - Better Access


The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December)


10 x individual sessions + 10 x individual additional COVID sessions

10 x group sessions

The initiative stipulates that doctors refer for courses of treatment as follows:

More information about the Australian Government Better Access Initiative

can be found HERE

Click HERE to read the Better Access

fact sheet

Click HERE to read the MBS additional 10 session

fact sheet


Referral process - Eating Disorder Treatment Plans

We accept clients with an eating disorder treatment and management plan, which enables them to access Medicare rebates for up to 40 eating disorder psychological treatment (EDPT) sessions in a 12-month period.

The structure of these plans differ from the above Better Access Initiative in some ways.  

EDPTs are valid for 12 months from the date the plan was made, and must be reviewed after every 10 sessions. 

To continue beyond 20 sessions, a patient must have two additional reviews before they can access more than 20 EDPT services (one review by a medical practitioner in general practice and the other by a consultant paediatrician or psychiatrist. 

The referring practitioner is responsible for determining that a patient is eligible for an EDP and therefore EDPT and dietetic services. These items do not apply to services provided to admitted (in-hospital) patients.

Under an Eating Disorder Treatment Plan, doctors refer for courses of treatment as follows:

EDPT Referrals and Medicare rebates website.png

More information about

Eating disorder treatment and management plans can be found HERE

Click HERE to read the Eating disorders 

quick reference guide

Communication and collaboration


This is how you can expect us to work with you:

  • Upon receipt of referral, our Client Relations Team will make contact with your patient regarding appointment availability.  Availability can vary and we often operate a waitlist.  We will advise both you and your patient of there is a significant wait.  

  • We will notify you once your patient has attended their first scheduled appointment, and advise the outcome of the session and the plan for therapy moving forward.


  • After 6 sessions, we will write to you to give a treatment update and recommend any additional course of treatment in order for you to consider preparing another referral.


  • After the next 4 sessions, we will again write to you with a treatment update.


  • If you have then recommended the client continue treatment, you may decide to refer for the additional 10 sessions under the MBS guidelines.  


  • We will then write to you at the end of that course of treatment.

We always welcome calls from referring doctors, we are only too happy to chat with you about your patient's treatment.  We are committed to excellence in outcomes and greatly appreciate the opportunity to collaborate with our clients' treating team in order to ensure the best possible all-round care is provided to our clients.