Referring your patient to us
The Glow Centre is a safe, supportive space where clients can explore themselves more deeply, understand
their behaviour patterns, and improve relationships and wellbeing.
Our clinicians draw on evidence-based therapies and are committed to creating meaningful, lasting change
for the people we work with.
Our approach
We aim to go beyond symptom management — helping clients develop insight, resilience, and long-term growth.
Each person’s therapy is tailored to their needs, and progress is regularly reviewed to ensure the best possible outcomes.
We value collaboration and transparent communication with referrers to support continuity of care.
Who we work with
We support adolescents (aged 14+) and adults across a range of presentations. Each clinician’s areas of focus and minimum age criteria are outlined on our clinician profiles.
Our practice focuses on individual therapy and skills programs, rather than couples or family therapy.
We offer a DBT program for adults (18+), delivered through our dedicated GlowDBT service.
Practical information for referrers
We are a private practice and fees are payable at the time of consultation. Clients eligible for the Medicare Better Access initiative can claim rebates after paying the full session fee.
Referrals can be made under a GP Mental Health Treatment Plan or psychiatrist referral.
(Please note that we do not offer bulk billing, invoice third parties, or accept Chronic Disease Management Plans.)
Ethical boundary note: To maintain ethical standards and ensure objective care, we generally do not see individuals who are known to each other - such as family members, partners, or friends. While we appreciate the trust that referrers and clients place in us through referrals, working with people who share a personal relationship can compromise confidentiality, objectivity, and therapeutic outcomes. Even if one person is no longer receiving treatment, prior knowledge of their experiences may still affect our ability to provide unbiased support. For these reasons, we avoid dual relationships of this kind. We can discuss booking you with another clinician at our practice (pending clinician availability).
To make a referral to us
Where to send your referral
Fax: 3319 6618
Password protected secure email: info@glowcentre.com.au
We do not use Medical Objects or similar systems for receiving referrals.
Please note, we are a small team and do not have the capacity to accommodate urgent referrals.
GP Mental Health Treatment Plan or Psychiatrist referral
​​​A referral letter can be to a specific clinician or a general referral to The Glow Centre.
Our intake team will match your patient to a clinician based on several factors (patient needs and availability, clinician caseloads, etc.).
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A referral for mental health services should be in writing (signed and dated by the GP) and include:
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patient's name, date of birth and address;
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the patient’s symptoms or diagnosis, including whether a GP Mental Health Treatment Plan has been completed for the patient;
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a list of any current medications;
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the number of sessions the patient is being referred for (the ‘course of treatment’);
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a statement about whether the patient has a mental health treatment plan or a psychiatrist assessment and management plan.
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Under the Better Access initiative, Medicare will provide rebates for up to 10 individual and 10 group sessions per calendar year (1 January - 31 December). Rebates for mental health services are available to patients who have been referred by a medical practitioner managing the patient under a GP Mental Health Treatment Plan; a referred psychiatrist assessment and management plan; or on referral by a psychiatrist. ​​
Did you know...
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Referrals for psychology are valid for the number of services, not by time frame.
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If your patient has unused services on referral at the end of the calendar year, they can continue to use them the next year.
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GP MHTPs do not expire at the end of a calendar year or in 12 months from creation, so your patient does not need a new plan to continue their GP MHTP into the next year.
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After your patient has completed the first course of treatment (maximum 6 sessions), additional sessions can be referred for under the same MHTP, with a maximum of 10 sessions claimable per calendar year.
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For ongoing management of a patient under a Mental Health Treatment Plan, a GP mental health treatment consultation (item 2713) or standard GP consultation item can be used as often as necessary after a MHTP has been created.
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A MHTP review is not usually required unless there is a change in the patient's presentation/diagnosis.
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After your patient has exhausted all 10 Medicare sessions for the calendar year, they can continue to see us as a private patient for as long as they would like, but no rebates will apply.
Medicare information links and fact sheets for referrers (click for link)
Communication and collaboration
How we will work with you
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Upon receipt of referral, a member of our intake team will make contact with your patient regarding appointment availability. We will advise both you and your patient of there is a significant wait.
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We will notify you once your patient has attended their first scheduled appointment, and advise the outcome of the session and the plan for therapy moving forward.
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After 6 sessions, we will write to you to give a treatment update and recommend any additional course of treatment in order for you to consider preparing another referral.
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After the next 4 sessions, we will again write to you with a treatment update.
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We will then write to you at the end of that course of treatment.
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We always welcome calls from referring doctors, we are only too happy to chat with you about your patient's treatment. We are committed to excellence in outcomes and greatly appreciate the opportunity to collaborate with our clients' treating team in order to ensure the best possible all-round care is provided to our clients.
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