At The Glow Centre, all of our clinicians share a passion for helping people find their glow. We all work with common issues such as anxiety, depression and stress. In addition, each of our clinicians has their own areas of special interest, training and experience. Our intake team members are trained to match you with the clinician best suited for you, based on your age, availability, and the specific issues you are struggling with. If your doctor has recommended that you see a particular clinician who is not available to take new clients, our intake team will assist in matching you with a clinician who has similar experience in the issue you are needing help with. To find out who would best suit you, please give us a call. You can also read more about each of our clinicians on our Meet Our Team page and make your choice before you contact us

When our books are open, each clinician has different wait times, depending on their case load and commitments. At times, we receive quite a large number of referrals to our practice and often this can create longer than usual wait times. If we can foresee a wait time within the next few months, we may operate a waitlist for new clients, which is monitored regularly. When an appointment becomes available, clients on the waitlist will be contacted with an offer of appointment. If the wait time is longer than a few months, we may close our books. Persons in emergency crisis or at risk to themselves should present to the Emergency Department of their local hospital or consult their medical practitioner. The Glow Centre does not offer emergency support or crisis counselling.

Our clinicians can only take on a certain amount of clients at a time. This is because we want to enable our current clients to get the most out of therapy, and a big part of that is being able to book in enough regular appointments with their therapist in order to meet their goals. Clinician availability is reviewed regularly.

As much as we would love to book you in to see someone, it is just not good practice to fit someone into an already full caseload as you will not be afforded continuity of care, which is very important in therapy. If you only require one appointment, it may be more helpful to source crisis counselling from one of the services listed here.

It is difficult for us to provide exact dates. We can provide an estimated time frame based on calendar bookings, however, we are not always able to predict when therapists' calendars will open up again. It depends on when current clients will be discharged. Our clinicians keep a close eye on their caseloads and provide updates to our intake team on their upcoming availability.

Selected clinicians have appointments in the late afternoon and evening during the week, subject to availability.

We see clients from age 16.

No, we do not offer couples counselling.

We do not offer these assessments at The Glow Centre.

Parents of young people (we see clients from age 16) still under their care can make appointments for their child. We prefer to speak directly with adult clients as the act of making a booking is a very important first step for the client and, in most cases, this ensures that the client is ready to begin their therapy journey.

Your initial session is 50-60 minutes. Subsequent sessions are 50 minutes. Our clinicians dedicate additional time following the initial session for treatment planning (including collaboration with other practitioners/specialists where appropriate).

Assessment and therapy services are tailored to each individual’s needs. The optimal frequency of sessions will be discussed with you at your initial appointment with your clinician.

We provide an individualised service to all clients thus the number of therapy sessions will vary according to your needs. This will be discussed with you at your first session with your clinician.

Making an initial appointment to see a therapist, whether it’s your first time or your tenth, takes courage, so the first thing to do is give yourself credit for taking this important step. A few more things you can do to prepare for your first session include: Block out time before and after your session. Taking some time to reflect and focus before your session will help you get into a reflective space and get the most out of your session. Big emotions might be evoked during your session, so having time to calm down and recalibrate after your session, before going back to work/school/family life, is also important. Think about what you want to achieve. Perhaps write down your reasons for seeking help. Bring them along to your session. Don’t be afraid to ask questions. Your first session will probably involve your clinician asking lots of questions of you. It is equally important that you ask questions of us, to ensure you feel comfortable and confident going forward. Make sure you complete the intake that will be emailed to you at the time of booking your appointment. Our clinicians like to have a bit of background prior to your first session. Having the intake returned prior to your session also means less time filling paperwork in when you arrive, and more time getting into the issues that have brought you to us.

We require 48 hours’ notice to reschedule or cancel a session without incurring any extra fees. This policy is in place for several reasons, one of which is to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment. It also assists your therapist who may have been spending time preparing for your session. See our full cancellation policy HERE . Please also note that fees for late cancellations or non-attendance are not claimable with Medicare or health funds.