Question 1

Can I get an appointment straight away?

Accepted Answer

When our books are open, we may be able to book you in within a few weeks, although this will vary by clinician. 
Our clinicians can only take on a certain amount of clients at a time. This is because we want to enable our current clients to get the most out of therapy, and a big part of that is being able to book in enough regular appointments with their therapist in order to meet their goals. Clinician availability is reviewed regularly.

Question 2

What if I need to see someone urgently?

Accepted Answer

The Glow Centre does not offer crisis care or accept urgent referrals.  If you are experinecing a crisis we recommend that you source crisis counselling by calling 1300 MH CALL. See also our Resources (javascript:void(0))page for more options of 24/7 crisis contacts.

Question 3

If I am on a wait list, can you tell me what date a therapist will have appointments available again?"

Accepted Answer

It is difficult for us to provide exact dates.  We can provide an estimated time frame based on calendar bookings, however, we are not always able to predict when therapists' calendars will open up again.  It depends on when current clients will be discharged.  Our clinicans keep a close eye on their caseloads and provide updates when they can, on their upcoming availability.

Question 4

Can I just book in for next available (e.g. 4 months)?

Accepted Answer

We don't feel it is ethically right to book you in that far in advance.  We would prefer you to phone around to see if another practice might be available sooner, as well as waiting on our waitlist.  Keep your options open if you can.  We don't want you to wait so long if you need help much sooner.

Question 5

Can I squeeze in just for one appointment?

Accepted Answer

As much as we would love to book you in to see someone, it is just not good practice to fit someone into an already full caseload as you will not be afforded continuity of care, which is very important in therapy. If you only require one appointment, it may be more helpful to source crisis counselling from one of the services listed here.(javascript:void(0))

Question 6

Do I need to pay to see someone at The Glow Centre?

Accepted Answer

The Glow Centre is a private practice, by choosing to see a therapist at our practice you will be required to pay the fee at the time of your consultation.  See our Fees (javascript:void(0))page for more.
We do not bulk bill.  If you are looking for a bulk billing practice, speak your doctor for recommendations.

Question 7

What times do you offer appointments?

Accepted Answer

Generally, most of our appointment offerings are within our opening hours of Monday to Thursday 9am - 5pm.  Some clinicians may offer later appointments during the week, however, these spots usually book out well in advance.  We recommend being flexible with appointment times offered, as this will ensure that you begin your therapy journey with minimal delay.

Question 8

Does your practice offer neuropsychological and cognitive assessments?

Accepted Answer

We do not offer assessments at The Glow Centre.

Question 9

My doctor advised me that I must come to The Glow Centre

Accepted Answer

We absolutely love recommendations like this!  And we absolutely don't love having to tell you that we can't book you in just now.  If your doctor has faxed us a referral, we will write back to them to advise of our waitlist process.  Your doctor may be happy for you to wait for therapy with us, or they may decide to refer you to another practice.  It is best to keep in contact with your doctor about your decision.

Question 10

I am a previous client of your practice, do I need to go on a wait list?"

Accepted Answer

If you are a previous client of our practice, please note this on your booking form. There may still be a wait for an appointment, especially if you will be seeing a new therapist.

Question 11

My doctor has recommended I book with / referred me to The Glow Centre

Accepted Answer

We absolutely love recommendations like this!  
And we absolutely don't love having to tell you that we can't book you in if our books are closed or if there is a significant wait to see someone. 
If your doctor has faxed us a referral, we will write back to them to advise if we are unable to take new clients.  
Your doctor may decide to refer you to another practice if they feel that you need to commence therapy sooner than we can provide.  
It is best to keep in contact with your doctor regarding your options.  
If your doctor has given you a referral addressed to The Glow Centre, you can still use it at another practice if you find somewhere with availability sooner than us.

Question 12

What does the session fee pay for?

Accepted Answer

Your session fee covers not only the appointment time with highly trained clinician, but also the various costs of running a private practice.  These costs include staff wages, business operating expenses, insurances, professional governing body registration fees and much more.  
In addition to the time spent with you in session, your clinician will spend time preparing for each session (this can include treatment planning, resource preparation, research and communicating with referrers).

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