Fees are current from 1st July 2024.
The 2023-2024 Australian Psychological Society (APS) recommended fee for 46-60 minute session is $300.
Fees and rebates
We are committed to being transparent about our policies, ensuring you can make informed decisions about your choice of mental health care provider.
Our session fees reflect the professional care provided by our experienced psychologists. As with all private practices, fee structures and policies vary between providers, and we encourage clients to review this information carefully when choosing the service that best suits their needs.
Our fees and policies are listed in our client consent form, which accompanies the intake documentation provided prior to engaging our services.
Our fees are below the recommended 2025-2026 Australian Psychological Society (APS) fee of $318 for 46-60 minute session.
Fees listed are current from 1st June 2026.
To take the next step, visit our Intake and Booking Process page.
Session fees
Dr Dan Wilson | Clinical Psychologist $280
Rosie Whitehead | Clinical Psychologist $280
Katie Leavey | Senior Clinical Psychologist $290
Melissa Kent | Principal Clinical Psychologist $290
Sessions are 50-minutes in length.
You don't need a referral to book with us, although you may be eligible for a Medicare rebate if you have a valid referral from your medical doctor (GP, Psychiatrist, or Paediatrican). See section about Medicare referrals and accessing rebates for further information.
Fees for other services: letters, reports, forms
This is a separate service, not completed in therapy sessions, with its own fees and processing times. All requests are subject to your clinician’s professional judgment and approval.
These services are available to current clients only. We do not offer single sessions to provide letters, reports, or forms, or see clients for the sole purpose of providing medico-legal reports.
Fee structure: the fee reflects the time involved and are charged at your clinician’s standard rate, plus GST (refer to Session Fees). Upon submission of your request we will provide confirmation of the fee involved and ask for your confirmation before we proceed. The fee is payable upon completion of the requested document.
Processing time: approximately 1 to 2 weeks, so we encourage early requests whenever possible.
Please Note:
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These services are not covered by Medicare or private health insurance.
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We do not provide medical certificates.
Payment of fees
Billing types
We are a private practice, we do not bulk bill or invoice third parties for payment.
Payment due
Payment due at the time of your appointment, and is scheduled to process automatically whilst you are in session.
Payment method
We accept online payment only, via secure online payment system, Halaxy.
There are no cash or EFTPOS facilities at The Glow Centre.
Your credit or debit card details are therefore required to access The Glow Centre services and must be provided before your first session can go ahead.
How online payment works
The Glow Centre uses Halaxy for all aspects of our clinical practice, which is a global platform for clinical software utilised by many different types of medical and health practitioners, including psychologists. Once your details are entered into Halaxy, they will not be fully visible to any staff at The Glow Centre (we will only be able to see the name on card, the last 4 digits of the card number and the expiry date). Your stored card will only be used for services and fees applicable to you in accordance with our fees and policies agreement. We can then separate the financial and clinical relationship so we can focus solely on your treatment.
More about Halaxy security
Halaxy is protected by 256-bit bank grade security and encryption, which means records, notes and payment information is protected to the same level used in banking and financial institutions. All information is encrypted and stored in a securely protected data centre in Australia with multiple backups in place. Your data is hosted on servers with state-of-the-art security and are located within Australia.
Medicare referrals and accessing rebates
If you hold a Medicare card and are diagnosed with an eligible condition, you may be able to access Medicare rebates for your appointments with your psychologist. A Medicare rebate is a partial amount paid back to you by Medicare to help with the cost of eligible services. The Glow Centre is not a bulk billing practice. Our appointment fees are higher than the Medicare rebate available, and you are responsible for payment of the full appointment fee, including any amount not covered by Medicare. Full payment of appointment fees is required before a Medicare rebate can be claimed.
Referral pathways
The Glow Centre accepts the following referral types for Medicare rebate purposes:
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Referral under a Mental Health Treatment Plan (MHTP) prepared by a general practitioner (GP) or prescribed medical practitioner (PMP).
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Referral under an Eating Disorder Treatment and Management Plan (EDP), prepared by a GP, psychiatrist or paediatrician (this type of referral is available with selected clinicians and treatments only).
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Referral letter from a psychiatrist, or a valid psychiatrist assessment and management plan (PAMP), where applicable.
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Referral letter from a paediatrician.
If you are eligible to receive Better Access mental health treatment services, a referral must be made from either:
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a general practitioner (GP) or prescribed medical practitioner (PMP) managing the patient under a Mental Health Treatment Plan (MHTP)
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a psychiatrist managing the patient under a referred psychiatrist assessment and management plan (PAMP)
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direct referral by a psychiatrist or paediatrician.
We recommend that you book a long appointment with your doctor to discuss if you are eligible for referral.
Referrals must be provided to us prior to your first appointment.
Medicare rebate amount per session: $145.25 with a Clinical Psychologist
We do not deal directly with private health funds; however, we can provide you with a paid invoice to submit your claim. Contact your fund for information about claiming eligibility and rebate amounts.
Information about referrals
Mental Health Treatment Plan (MHTP) referrals, and psychiatrist/paediatrician referrals
We accept referrals under GP Mental Health Treatment Plans (MHTP), Psychiatrist assessment and management plans, and Paediatrician referrals. Medicare will provide rebates of uo to 10 individual sessions per calendar year (1 January - 31 December). At the start of the next year, the session count 'resets' to zero, meaning that access to a new set of up to 10 sessions can commence again. The maximum number of sessions that can be referred for at a time is 6. Referring practitioners cannot override the maximum, and the recipient can only accept for the allowed maximum. If more sessions are required after the 6 have been completed, you must visit your referring doctor to discuss referral for the remaining sessions on a new referral letter. The total number of rebates claimable each calendar year is calculated per client, not per allied health professional. If you are seeing more than one allied health professional (clinical psychologist, registered psychologist, mental health social worker, social worker, occupational therapist), you cannot claim the maximum rebates with each clinician. A MHTP is not considered a referral. - The MHTP is the 'key' that 'unlocks' your access to rebates under this initiative. A referral is required (usually in the form of a signed and dated letter) recommending a course of treatment.
Eating Disorder Treatment Plan (EDP) referrals
If you are living with a diagnosed eating disorder, an EDP can be used if you are receiving psychological treatment for the diagnosed eating disorder. The EDP requires involvement from a multidisciplinary team. This may include: - Coordinating GP, Psychiatrist, or Paediatrician (required) - Psychologist (such as your clinician at our practice) - Accredited Practising Dietitian - Other health professionals (e.g. paediatrician, psychiatrist, or medical specialist as needed) It’s essential that your team members communicate regularly and work collaboratively toward your treatment goals. Once the plan has been developed, clients client may be eligible to access rebates for: - up to 40 psychological service rebates - up to 20 dietetic service rebates Plan validity and expiry: - EDP are valid for 12 months from the commencement date of the plan. - Allowable EDP rebates are calculated per 12-month period from commencement date of the EDP. Referral and review intervals: - referred sessions are released in stages, with reviews required along the way. - the maximum number of sessions that can be referred for at a time is 10. Referring practitioners cannot override the maximum, and the recipient can only accept for the allowed maximum. - some referral stages will require a review by multiple members of your care team. - sessions 1-10: your primary health professional (GP, Psychiatrist, or Paediatrician) prepares your EDP and referral. This initial referral allows you to access up to 10 psychology sessions. - sessions 11–20: once the first 10 sessions are used, you must return to your primary health professional (GP or Psychiatrist) for a progress review. If ongoing treatment is recommended, they can provide a new referral for up to another 10 sessions. - sessions 21–30: accessing sessions beyond 20 requires a more detailed review. At this stage, two medical professionals must review your progress (usually your GP plus a Psychiatrist or Paediatrician). Both must agree that further treatment is needed before another referral is provided for sessions 21–30. - sessions 31–40: for the remaining 10 sessions, you must return to your primary health professional (GP, Psychiatrist, or Paediatrician) for a progress review. If ongoing treatment is recommended, they can provide a new referral for up to another 10 sessions up to the maximum of 40 sessions. Because these review processes can take time, we recommend arranging review appointments with your care team well in advance (before your current referral has been completed) so that you don’t experience gaps in care or difficulties claiming Medicare rebates. At the end of the 12-month plan period, a new plan can be issued by the referring doctor if required. At that time, the session count 'resets' to zero, meaning that access to a new set of up to 40 psychological services can commence again.
Referral format - Medicare requirements
Medicare have strict guidelines regarding referrals and accessing rebates. A valid referral must be in writing, signed and dated by the referring medical practitioner. The referral letter must be dated on or before the date of the therapy session or skills group session to be eligible for rebate claim. Letters of referral or recommendation from other allied health professionals are not valid for Medicare claiming. Referrals must include: - Client details (name, date of birth, address) - Diagnosis or symptoms - Reference to a MHTP being in place - List of medications - Requested number of sessions (within the maximum service limit for the course of treatment) - Referrer's signature and Medicare provider number A referral does not need to name a specific mental health professional. Clients have the right to choose their own therapist. If your doctor prefers to address the letter, it can simply state ‘Dear Psychologist’. Referrals do not expire by date. They are valid until the stated sessions are used. A review of the MHTP is not required to issue a new referral.
Medicare fact sheets
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About the Better Access initiative: Better Access to Psychiatrists, Psychologists and General Practitioners through the MBS initiative
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Changes to the Better Access initiative and referral requirements (from 1st November 2025): Better Access redesign from 1 November 2025
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Eligibility for referral for under the Better Access initiative: Eligibility for mental health treatment services
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Eligibility for referral for under the an Eating Disorder Treatment Plan: Eligibility for treatment services under EDP
Attendance Policy
Our attendance policy was developed with the awareness that when appointments are booked, both the clinician and the client will make that time available for therapy, and your clinician will spend time and resources preparing for your session. As appointments are often unable to be filled at short notice, fees apply where appointments are cancelled or rescheduled late, or not attended.
A late cancellation or non-attended appointment is a loss to three people:
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The client – as it delays your therapeutic progress and continuity of care
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Another client – who may have been waiting for an opportunity to access support
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Your clinician – who has invested time preparing for your session and set aside that time for your care
We kindly ask that you let us know as early as possible if you’re unable to attend, so we can offer the time to someone else in need and make best use of our clinicians’ time and availability.
Managing your appointments and how to cancel or reschedule
Clients are responsible for keeping track of their appointments and attending as scheduled. As a courtesy, you will receive an booking confirmation email at the time of making an appointment, and you will receive a reminder via SMS and email 4 days before your appointment, allowing ample time for you to contact us before the late-notice period applies (see below for notice period). Reminder notifications are provided as a courtesy only and are not guaranteed due to potential technical issues. Failure to receive a reminder does not remove the clients responsiblity to attend appointments or provide sufficient notice to cancel or reschedule.
To support flexibility and avoid cancellation fees, we offer several convenient options for cancelling appointments:
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Call us - we have voicemail for you to leave a message if our line is busy or you call after hours.
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Send an email with details of yoru request.
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Reply to the courtesy SMS reminder with details of your request.
Notice period to cancel or reschedule an appointment
48 hours' notice is required to cancel or reschedule an appointment. If less than 48 hours' notice is given, a fee will be charged to the card stored on file. This is not intended as a penalty or punishment, rather a necessary cost of business to ensure we are able to continue operating and supporting our clients sustainable and well into the future. Please note that these fees are not eligible for Medicare or private health rebates, as no service is provided if you do not attend your appointment.
Fees for late-notice and non-attendance:
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less than 48 hours' but more than 24 hours' notice = $50 fee
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less than 24 hours' notice or non-attendance = 100% of the session fee
Late arrival
If you arrive late for an appointment, your session will still finish at the scheduled time. Extending sessions impacts appointments booked after yours, and your psychologist's schedule.
Non-attendance
If you do not attend your appointment, we will attempt to contact you by phone in the first 15 minutes of your appointment. If we are unable to reach you at this time, we will consider this appointment a not attended appointment and the non-attendance fee will be automatically processed.
Telehealth requests
We understand that, at times, events may be beyond your control and there can be genuine reasons for late cancellation. In many cases, there is the option to change your appointment to a telehealth (video) session.
Please provide as much notice as possible so we can attempt to accommodate your request. We will do our best to accommodate telehealth requests, but approval by your clinician is required before making the change, as not all therapuetic interventions are appropriate for telehealth. Requests made immediately prior to or at the scheduled appointment start time also require administrative processing to generate and send a telehealth link, which may reduce the time available for your session. Advance notice is therefore strongly encouraged.
Please note that we will not conduct sessions via telehealth or telephone if you are running late, driving, or in transit, for safety and privacy reasons.